Change the order of upsells and cross sells

This topic has 9 replies, 3 voices, and was last updated 1 years ago ago by Andrew Mitchell

  • Avatar: kikjou
    Martin
    Participant
    November 29, 2024 at 12:05

    Hi,

    is there a way to change the order of how upsells and cross sells are displayed on the single product? I would like to change it to (1.) cross sells and (2.) upsells.

    Thank you
    Best regards
    Martin

    8 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    November 29, 2024 at 17:48

    Dear @Martin,

    We hope this message finds you well.

    We are still unclear about your specific requirements and what you would like to achieve. To assist you more effectively, could you kindly provide us with some videos or screenshots for reference?

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: kikjou
    Martin
    Participant
    November 29, 2024 at 18:30

    Hi,

    have a look at this single product page: https://www.pflanzkompass.at/artikel/salvia-pratensis/

    The upsell product are right below the tabs, followed by the cross sell product. I would need it the other way around, first the cross sells then the upsells.
    How can that be achieved?

    best regards
    Martin

    Avatar: Justin
    Luca Rossi
    Support staff
    December 1, 2024 at 13:53

    Hi @Martin,

    Could you please disable this restriction and confirm this admin account is working?

    https://prnt.sc/lqxxkZCZydlq

    Thank you!

    Please contact administrator
    for this information.
    Avatar: kikjou
    Martin
    Participant
    December 1, 2024 at 14:07

    Hi,
    what is the country you are trying to access the site?

    Thank you!
    Martin

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    December 2, 2024 at 09:14

    Dear @Martin,

    We hope this message finds you well.

    We would like to inform you that we have switched the VPN to Europe; however, the issue persists, as shown in the screenshot below:
    [https://prnt.sc/N13Rq1kwGV6n](https://prnt.sc/N13Rq1kwGV6n)

    Could you kindly assist us by temporarily disabling the restriction within the next 24 hours? Your support in resolving this matter would be greatly appreciated.

    Thank you in advance for your help.

    Best regards,
    The 8Theme Team

    Avatar: kikjou
    Martin
    Participant
    December 2, 2024 at 09:17

    Hi,

    I have disabled the country blocker. Try again please

    thank you
    Martin

    Avatar: Justin
    Luca Rossi
    Support staff
    December 2, 2024 at 10:18

    Dear @Martin,

    We hope this message finds you well.

    We have thoroughly reviewed your single product page template and noticed that you are not currently utilizing a Single Product Template Builder. As a result, it is not possible to modify the position of the Cross-sell and Up-sell blocks, as demonstrated in this screenshot: [https://prnt.sc/A30o5i7F5is6](https://prnt.sc/A30o5i7F5is6).

    To address this, we recommend switching to the Single Product Builder with Elementor. This tool will provide you with full control over all blocks, elements, and layout customizations. For further details, please refer to the following article: [https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

    Should you have any questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    December 3, 2024 at 16:30

    Dear Martin,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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The issue related to '‘Change the order of upsells and cross sells’' has been successfully resolved, and the topic is now closed for further responses

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