Conflict elementor with xstore core plugin

Hello, @James,

Thank you for contacting us and for using XStore.

1/ 500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @James,

Thank you for your response.

Yes, please delete the LightSpeed cache if it is creating the issue on your site and yes the compatible plugin is WP Rocket you can use it for caching and optimizing the site. Check this article also: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @James,

Thank you for your response.

Please find the official documentation for the WP-Rocket plugin at the following link: [WP-Rocket Documentation](https://wp-rocket.me/wp-rocket-trial/). Should you have any further questions or require additional assistance, you may also reach out to their support team here: [WP-Rocket Contact](https://wp-rocket.me/contact/).

We hope this information is helpful.

Best regards,
The 8Theme Team

Dear James,

We hope this message finds you well.

We have encountered the following error: “Missing close HTML tag.” We’re able to analys your website: https://prnt.sc/gYXoVp1uyeJE. However, this issue may not always be accurate, and you can disregard it if necessary.

Additionally, we are receiving the following error:
“Template File Error: No Templates for condition > Xstore – page.php.”

Could you kindly advise where we can locate the source of this error?

Thank you for your assistance.

Best regards,
8Theme Team

Dear James,

We hope this message finds you well.

To ensure that your live site remains unaffected during the update process, we kindly request that you create a staging site for us. You can do this by copying the latest version of your live site to the staging environment. This will allow us to make the necessary adjustments on the staging site while keeping your live site safe and operational.

For your convenience, here is a plugin that can assist you in creating a staging site: [WP Staging Plugin](https://wordpress.org/plugins/wp-staging/).

Thank you for your cooperation. Please feel free to reach out if you have any questions or need further assistance.

Best regards,
The 8Theme Team

Dear James,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team