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  kyleviljoen

  Participant

  February 12, 2015 at 10:03

  Good day,

  I’m wanting to update my images in each slide in LayerWP but when I select the background tab to view the media library, the screen greys out and nothing loads after.

  Also when trying to rename the slider, it loads a blank page and nothing after.

  Tried using Chrome, Safari, Internet Explorer on Mac and Windows.

  Regards,
  Kyle

  #41477 Copied

  3 Answers

  

  Robert Hall

  Participant

  February 12, 2015 at 10:12

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #41483 Copied
  

  kyleviljoen

  Participant

  February 13, 2015 at 14:38

  Hi Robert,

  Please, contact administrator
  for this information.

  #41962 Copied
  

  Robert Hall

  Participant

  February 13, 2015 at 14:43

  Hello,

  You’re using old theme and plugins versions. Please update.
  You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
  enter your purchase code of the theme to get the plugins.
  Don’t forget to make backup your site before updating.
  Here is video tutorial how to update theme:
  https://www.youtube.com/watch?v=KdWESIIPU1k
  The video tutorial is for Legenda theme, but the process is identical.

  Regards,
  Robert Hall.

  #41964 Copied