Single Product tabs always bring the screen there

Solved10 replies3 participantsUpdated by Andrew Mitchell

  • Avatar: mirko
    mirko
    Participant

    Evening, i have problem with single product tabs, every time i go product by mobile the screen directly goes on tabs, i donìt even have the first tab opend or tabs opend option. o when going on page it just should open normaly.

    Please, contact administrator
    for this information.
    #374102 Copied Theme version: 9.2.3

    10 Answers

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    Thank you for using our theme and for contacting us.

    We kindly request that you capture a video recording of the issue you are encountering to facilitate a more comprehensive understanding of the problem. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the link with us.

    Additionally, we recommend that you temporarily disable and clear all forms of cache, including browser cache, plugin cache, and server cache, on your website and then reassess the situation. Our preliminary assessment suggests that the issue may be related to caching on your end.

    We appreciate your cooperation and look forward to your response.

    Best regards,
    The 8Theme Team

    #374139 Copied
    Avatar: mirko
    mirko
    Participant

    Could you explain me how to disable and clear all that cache you mentioned!?

    #374152 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    Thank you for your response.

    Please read the following article: https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    #374154 Copied
    Avatar: mirko
    mirko
    Participant

    Oki but how could I temporarily disable caching ?

    #374155 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    We would like to inform you that temporarily disabling caching involves deactivating the caching plugin on your website. Additionally, it is necessary to request your service provider to disable the cache on your Content Delivery Network (CDN) server.

    For a comprehensive understanding of caching, we kindly encourage you to review the following article: https://www.cloudflare.com/en-gb/learning/cdn/what-is-caching/

    We hope you find this information to be of assistance. Should you have any further inquiries, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #374245 Copied
    Avatar: mirko
    mirko
    Participant

    You mean like me just give an example…i ve got w3 total cache i should temporary deactivate it, and then contact the host to disable cdn? M I right!??

    #374262 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    Yes, you are right.

    Kind regards,
    The 8Theme Team

    #374266 Copied
    Avatar: mirko
    mirko
    Participant

    Oki many Thaks, because you have been so prompt, is there any chance to switch a case to you??

    #374273 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mirko,

    We are writing to acknowledge the receipt of your recent inquiry. However, we find that the details provided are somewhat ambiguous. To ensure that we can assist you effectively, we kindly request that you elaborate on your issue or specify your objectives in greater detail with screenshots.

    Your cooperation in this matter will enable us to address your concerns with the appropriate attention and provide you with the most suitable assistance.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #374284 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear mirko,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #379160 Copied

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The issue related to '‘Single Product tabs always bring the screen there’' has been successfully resolved, and the topic is now closed for further responses