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Can you install the theme for my website?

This topic has 26 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

James Lee

Participant

August 22, 2023 at 16:55

Can you install the theme for my website?

Please, contact administrator
for this information.

#365289 Copied Theme version: 9.1

25 Answers

Tony Rodriguez

Support staff

August 23, 2023 at 06:07

Hello, @James Lee,

We recommend that you attempt to install the XStore theme and This can be achieved by using the WordPress Reset plugin, which can be accessed at https://wordpress.org/plugins/wp-reset/.

This plugin allows you to remove all existing content and install a new version from scratch.

For guidance on this process, please refer to our theme documentation on Theme Installation at the following link: https://xstore.helpscoutdocs.com/article/12-theme-installation

If you encounter any issues during the installation process, We kindly request that you reset the installation and provide us with temporary valid WP-admin access in the private content area of this topic. This will enable us to assist you with the theme installation.

Please provide the following details:

WP admin URL:
WP admin username:
WP admin Password:

Best Regards,
8Theme’s Team.

#365319 Copied

James Lee

Participant

August 23, 2023 at 14:18

Theme installation fails after using wpreset.

Please contact administrator
for this information.

#365431 Copied

Rose Tyler

Support staff

August 23, 2023 at 14:31

Hello,

https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
We’ve uploaded the correct theme archive. Please check now.

We would recommend you update WordPress https://prnt.sc/D0Hw0YudMqiw – https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph/

Best Regards,
8Theme’s Team.

#365435 Copied

James Lee

Participant

August 23, 2023 at 15:02

Thanks

Please contact administrator
for this information.

#365445 Copied

Rose Tyler

Support staff

August 23, 2023 at 15:08

Hello,

You asked to install the theme and we did it for you.

Installation was failed when you tried because you used the wrong archive – https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

We did not do the reset your site. If you did it by yourself, it doesn’t relate to our theme. We hope for your understanding.

About site restore, did you create a backup before reseting it? Contact your hosting provider and ask about backup, some hosting do regular backups.

Theme authors can’t restore files on your server or database information because it completely different thing.

Best Regards,
8Theme’s Team.

#365447 Copied

James Lee

Participant

August 23, 2023 at 15:18

Thank you.

Please contact administrator
for this information.

#365451 Copied

James Lee

Participant

August 23, 2023 at 15:41

Can I restore the previous site and then reinstall the new theme correctly? Does this save me from having to recreate the site?

#365462 Copied

Rose Tyler

Support staff

August 23, 2023 at 15:59

Hello,

Yes, you can try this way. Please make sure that you are using the correct theme archive next time as described here – https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Best Regards,
8Theme’s Team.

#365468 Copied

James Lee

Participant

August 24, 2023 at 12:50

Hi, after I upgraded the theme from 6.38 to the current 9.1, the homepage module is not the same as before. How can I restore it to the previous one? Can you guys help to set it up? The image is the original homepage.

What is the order of upgrading, is there a sequence of installing et-core plugins V5.13 and 9.1 themes that caused the current situation?

Please contact administrator
for this information.

#365536 Copied

Rose Tyler

Support staff

August 24, 2023 at 13:07

Hello,

We’ve re-saved Theme Options on your site. Please clear the cache and check now.

Best Regards,
8Theme’s Team.

#365539 Copied

James Lee

Participant

August 24, 2023 at 13:17

Hi, thanks. But I don’t see a good change.

#365541 Copied

Rose Tyler

Support staff

August 24, 2023 at 13:22

Hello,

We appreciate your prompt response.

Did you clear cache of the browser before checking?

Here is what we can see on your site right now – https://prnt.sc/rtN-wxGGB2gv Isn’t that correct result?

Best Regards,
8Theme’s Team.

#365544 Copied

James Lee

Participant

August 24, 2023 at 13:49

Hello, thank you very much for your help.

#365547 Copied

Rose Tyler

Support staff

August 24, 2023 at 14:16

Hello,

You’re welcome!

Best Regards,
8Theme’s Team.

#365550 Copied

James Lee

Participant

August 25, 2023 at 02:55

https://i.is.cc/PyvoFk4.png

Hi, I didn’t do anything with the site after you guys helped restore the layout yesterday. I woke up this morning and noticed that the home page had pictures that were not displaying. What is the reason for this? The previous connection to our site still works. Thanks!

#365602 Copied

Rose Tyler

Support staff

August 25, 2023 at 08:19

Hello, James Lee,

Thank you for getting in touch with us.

We would recommend you change Image Loading Type via Theme Options > Speed Optimization to Default. It looks like the LQIP type conflicts with an option of a plugin on your site.

Best Regards,
8Theme’s Team.

#365638 Copied

James Lee

Participant

August 26, 2023 at 02:52

Thank you. I’ll try changing it.

#365716 Copied

Tony Rodriguez

Support staff

August 26, 2023 at 05:13

Hello, @James Lee,

You’re welcome! If you have any more questions or need further assistance, feel free to ask. Good luck with whatever you’re working on or trying to change!

Best Regards,
8Theme’s Team.

#365717 Copied

James Lee

Participant

August 28, 2023 at 03:46

Hi, the shop page on the computer side of our website is missing images. On the mobile shop page, all the product images are not displayed. Thanks!
Screenshot from mobile: https://i.is.cc/UaPqczv.jpg

#365837 Copied

Tony Rodriguez

Support staff

August 28, 2023 at 05:29

Hello, @James Lee,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request you revisit your site after clearing your browser cache.

Please note that we have deactivated the LiteSpeed Cache plugin on your site, which has effectively addressed the problem.

Alternatively, you can use the WP Rocket plugin, please refer to our theme documentation here: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Furthermore, we strongly recommend updating to the latest version of the Woocommerce plugin on your site to ensure optimal performance and security.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#365844 Copied

James Lee

Participant

August 28, 2023 at 05:59

Thank you. We will consider your suggestion. However, LiteSpeed Cache is provided with our web service provider. Is it because of a problem with our cache settings?

#365848 Copied

Tony Rodriguez

Support staff

August 28, 2023 at 06:11

Hello, @James Lee,

After reviewing the situation, it appears that the problem is indeed related to the LiteSpeed Cache plugin. Our initial assessment suggests that there might be a configuration within the cache plugin that’s causing the performance concern you’ve raised.

We kindly recommend checking the settings of the LiteSpeed Cache plugin. If you’re unsure about the ideal settings, we advise reaching out to the plugin’s author or support team for further assistance. They should be well-equipped to provide guidance and recommendations on how to configure the plugin for optimal performance based on your website’s needs.

Should you require any additional help or have further questions, please don’t hesitate to get in touch with our support team. We’re here to assist you in any way we can to ensure your website runs smoothly and efficiently.

Best Regards,
8Theme’s Team.

#365851 Copied

James Lee

Participant

August 30, 2023 at 02:42

Hi, on August 28th you suggested that there was a problem with the LiteSpeed Cache plugin and we deactivated it. The 2 images not showing up came after deactivation. does the problem still occur with LiteSpeed Cache deactivated? Thank you.
Our servers are showing no cached files (images)
https://i.is.cc/X9CrxOY.png

#366070 Copied

James Lee

Participant

August 30, 2023 at 03:18

In response to your question about caching, I turned off cloudflare’s caching as well. Went into development mode. It doesn’t seem to have solved the problem of displaying the 2 images.
Also, we have enabled AMP on mobile, and set up a hidden homepage, although there is no home button on the navigation tab, why is the homepage still the first thing that is displayed when you enter the site? Is it possible to set the mobile site to display the shop page directly?

Translated with http://www.DeepL.com/Translator (free version)
https://i.is.cc/XbyE6S8.png

#366071 Copied

Rose Tyler

Support staff

August 30, 2023 at 09:18

Hello, @James Lee,

We appreciate your prompt response.

1/ About images on the Shop page, all images of products are visible to us, from desktop and mobile, for example, we added a video into the Private Content area.

2/ About this https://prnt.sc/mKlrvWl7bHIT , Private Content also.

3/ About changing the Front page for the mobile version only, there is no such option, unfortunately. Please post your request here – https://www.8theme.com/taskboard/ , so dev team read it.

4/ Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent a mess in this single conversation.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#366103 Copied
Tagged: efficient template installation, professional theme install, quick wordpress theme setup, woocommerce theme installation, woocommerce website design, wordpress templates setup
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