Hello, BigMarketingSolutions,
Thank you for getting in touch with us.
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.
1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by Legenda or by something else.
2/ In case this situation persists with our theme only, provide temporary wp-admin and FTP access.
If this problem is independent of the theme, you need to contact the support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/
Kind Regards,
8theme team