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SIte appears broken after importing template

This topic has 38 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

Ravi

Participant

April 27, 2023 at 13:58

SIte appears broken after importing template

Please, contact administrator
for this information.

#354735 Copied Theme version: 9.1.25.1.2

37 Answers

Rose Tyler

Support staff

April 27, 2023 at 14:08

Hello, Ravi,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#354736 Copied

Ravi

Participant

April 28, 2023 at 08:40

Please check the details in private content area

Please contact administrator
for this information.

#354790 Copied

Rose Tyler

Support staff

April 28, 2023 at 08:59

Hello, Ravi,

Thank you for the response.

We can’t log in – https://prnt.sc/xPexSRptTu-E
Please provide FTP access.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354792 Copied

Ravi

Participant

April 28, 2023 at 11:30

Check again, i am able to login. I removed the authenticator plugin

#354822 Copied

Rose Tyler

Support staff

April 28, 2023 at 12:32

Hello, Ravi,

Thank you for the response.

We were able to log in, but FTP access is needed to do fixed in files.
Please provide us with FTP access.

Kind Regards,
8theme team

#354827 Copied

Ravi

Participant

April 28, 2023 at 13:32

Can you connect via anydesk and do changes via putty?

#354840 Copied

Rose Tyler

Support staff

April 28, 2023 at 14:15

Hello, Ravi,

You had incorrect permissions on the xstore folder in uploads → https://prnt.sc/Xozgwox3Lm5m . It created issues with styles on your frontend → https://prnt.sc/EHQmFGmQ6_Ir
We removed that folder and a new one was automatically created on options save action. Now there are no fatal/critical errors and frontend is normally designed. Please, check!

This demo uses Multiple headers, so the Home page header should be edited from here – https://prnt.sc/Q7wgC7X2r0xs

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354846 Copied

Ravi

Participant

May 3, 2023 at 12:00

Our website is loading too slow after enabling template, can you check what is wrong.

Please contact administrator
for this information.

#355284 Copied

Rose Tyler

Support staff

May 3, 2023 at 15:04

Hello, Ravi,

Thank you for your response.

Here you can find our recommendations – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.

Kind Regards,
8theme team

Please contact administrator
for this information.

#355322 Copied

Ravi

Participant

May 4, 2023 at 13:05

The site was fine until i installed Xstore.
Theme is not serving the purpose. Keeps breaking, I am so frustrated because of it. Please see below error,

Howdy!

WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, XStore Core.

First, visit your website (https://www.valetron.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.valetron.com/wp-admin/index.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

https://www.valetron.com/wp-login.php?action=enter_recovery_mode&rm_token=hGIpTl9NUpzWQW9pEvvrL2&rm_key=pvTGfVrdYZBrc8DXYsIo1j

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.2
Active theme: XStore Child (version 1.0)
Current plugin: XStore Core (version 5.1.3)
PHP version 7.4.33

Error Details
=============
An error of type E_ERROR was caused in line 126 of the file /var/www/html/wp-content/plugins/et-core-plugin/app/models/overview/overview.php. Error message: Uncaught Error: Call to undefined method Etheme_System_Requirements::system_logs() in /var/www/html/wp-content/plugins/et-core-plugin/app/models/overview/overview.php:126
Stack trace:
#0 /var/www/html/wp-content/plugins/et-core-plugin/app/models/overview/overview.php(95): Etheme_Overview_Box->get_system_requirements()
#1 /var/www/html/wp-admin/includes/template.php(1445): Etheme_Overview_Box->render()
#2 /var/www/html/wp-admin/includes/dashboard.php(277): do_meta_boxes()
#3 /var/www/html/wp-admin/index.php(203): wp_dashboard()
#4 {main}
thrown

#355464 Copied

Rose Tyler

Support staff

May 4, 2023 at 14:24

Hello, Ravi,

Thank you for your response.

To solve the problem, you just need to update the theme – https://xstore.helpscoutdocs.com/article/63-theme-update and update plugins – https://xstore.helpscoutdocs.com/article/37-plugins-update

Do not forget to clear cache after that.

Kind Regards,
8theme team

#355482 Copied

Ravi

Participant

May 29, 2023 at 09:30

I am trying to rebuild the site on temp server, But the xtore home page logo just doesnt go even if i edit in frontend. Other menu item page like the store show correct logo. And i dont find how to edit the footer content and copyright.

Please contact administrator
for this information.

#357945 Copied

Rose Tyler

Support staff

May 29, 2023 at 09:34

Hello, Ravi,

Thank you for your response.

1/ Please read this article – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
Go to Header Builder > Multiple headers > edit Front page header.

2/ Please go to Static blocks in the Dasboard and edit Footer static block using WPBakery.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#357946 Copied

Ravi

Participant

May 29, 2023 at 13:37

There is no option as multiple headers in Header builder. And there is no Front page header

#357981 Copied

Rose Tyler

Support staff

May 29, 2023 at 13:47

Hello, Ravi,

Thank you for your response.

Please check the next screenshot to find Multiple headers – https://prnt.sc/fS0jgbqfVsjf

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#357983 Copied

Ravi

Participant

May 29, 2023 at 13:58

The mobile view has some problems. The cart text is overlapping and the text is too much to left and getting cut at the left end. Check images here

Please contact administrator
for this information.

#357987 Copied
Rose Tyler

Support staff

May 29, 2023 at 15:51
Hello, Ravi,

1/ Please provide temporary wp-admin access, so we can take a closer look at your settings.

2/ SKU can be hidden from the Off-Canvas cart content using the next custom CSS code:
```
.product_list_widget .product_meta>span {
    display: none !important;
}
```
Kind Regards,
8theme team
#358009 Copied
Ravi

Participant

May 29, 2023 at 17:02

In which file shall we add this CSS or in which setting. Tried adding in Additional CSS. The SKU is still visible.

#358013 Copied

Rose Tyler

Support staff

May 30, 2023 at 09:23

Hello Ravi,

Thank you for your response.

Please try to add the code into Theme Options > Theme Custom CSS > Global.

Kind Regards,
8theme team

#358091 Copied

Ravi

Participant

May 30, 2023 at 09:30

How can we change the color of the select options in store page and the price color.

And how can we edit the XSTORE documentation button in the right bottom corner.
How can we change the top orange header color and text color.

Please contact administrator
for this information.

#358093 Copied
Rose Tyler

Support staff

May 30, 2023 at 10:00
Hello Ravi,

Thank you for your response.

1/ “select options” button takes color settings from Theme Options > Styling.

2/ The next custom CSS code can be used to change the price color:
```
.content-product .price {
    color: red;
}
```
3/ https://xstore.helpscoutdocs.com/article/130-xstore-documentation-beacon

4/ Header Builder > Header top > background color; Header Builder > Promo text > WCAG Color.

We hope this information is helpful.

Kind Regards,
8theme team
#358111 Copied
Ravi

Participant

May 30, 2023 at 12:30

Where is option to change the color of the cart button that appears sticky in the bottom footer

#358154 Copied

Rose Tyler

Support staff

May 30, 2023 at 12:40

Hello Ravi,

Thank you for your response.

Please go to Single Product Builder > Add To Cart & Quantity > Button styles.
The color of the border can be changed via Theme Options > Styling > Dark buttons.

Kind Regards,
8theme team

#358160 Copied

Ravi

Participant

May 30, 2023 at 13:24

Hi,
The Dark button border color setting doesn’t have any effect on the sticky add to cart button in bottom.

#358170 Copied

Ravi

Participant

May 30, 2023 at 13:34

Where is option to edit the message in the cart, Spend 300 to get Free shipping text

#358171 Copied

Rose Tyler

Support staff

May 30, 2023 at 13:46

Hello Ravi,

Thank you for your response.

“The Dark button border color setting doesn’t have any effect on the sticky add to cart button in bottom.” – please provide temporary wp-admin access to your site, so we can take a closer look.

“Where is option to edit the message in the cart, Spend 300 to get Free shipping text” – https://xstore.helpscoutdocs.com/article/134-progress-bar

Kind Regards,
8theme team

#358175 Copied

Ravi

Participant

May 31, 2023 at 05:40

Your admin account is created, you can login and see
Also where can we adjust the width of the Call us and TRACK order sections beside top menu. When we add the country code to the phone number it comes down to next line. How can we adjust it to fit the width. Where is the setting.

Also check the text appearing to the extreme left as shown in screenshot earlier.

Please contact administrator
for this information.

#358229 Copied

Ravi

Participant

May 31, 2023 at 05:43

Also in the Sales booster section, none of the options are enabled. But still we see the Spend 300 to get free shipping message. Where do we edit it?

And where is option to add API key to google maps in contact us page?
Also where to edit the mail address to receive data which gets sent from the contact us page.

#358230 Copied
Rose Tyler

Support staff

May 31, 2023 at 12:58
Hello Ravi,

Thank you for your response.

1/ https://prnt.sc/gTjAd1FQOX7F

2/ Here is a video example of how to change width of elements in the Header Builder – https://we.tl/t-9Vi92mly8g

3/ The next custom CSS code can be used to add spaces for sides:
```
.single-product-builder {
    padding: 0px 15px !important;
}
```
4/ We do not see the Spend 300 to get free shipping message in your Off-Canvas cart content – https://prnt.sc/GurHBHiYLPYd

5/ https://prnt.sc/v28elNeeDd7R

6/ Please check the documentation of Contact form 7 plugin – https://contactform7.com/setting-up-mail/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#358293 Copied
Tagged: broken, import, template, themes, woocommerce, wordpress
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