Reply 351712 to: Problem on mobile – Why mobile content is not loading ?

Avatar: Tony Rodriguez
Tony Rodriguez
Support staff
March 30, 2023 at 08:13

Hello Pit,

In order to resolve your issue, please navigate to XStore > Theme Options > General/Layout > Mobile Content Optimization and Mobile User-Scalable and turn OFF the settings. After doing so, please clear your browser cache and check back to your site.

Please refer to the attached image for better reference.https://postimg.cc/9RT8cfp4

If the issue persists, please provide your WordPress Admin Login details in the private content area of this topic in the following format:

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly request that you take a complete backup of your site before providing the details.

Additionally, we require your permission to debug your site, which may include deactivating all third-party plugins and on-site customizations.

Thank you for your cooperation.

Best Regards,
8Themes Team.

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