Hello, Giftstodo,
Thank you for using our theme and for reaching out to us. Could you please provide us with the URL of your site via the Private Content area?
We appreciate your cooperation.
1/ Please provide screenshots of your settings and temporary wp-admin access.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
2, 3/ Answered by email.
Kind Regards,
8theme team