Hello @ccm_studio,
We suggest that you attempt to change your site’s PHP version to 7.4 and try again. We hope that this will resolve your issue. If not, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the problem.
If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to check and assist you accordingly.
Please also provide us with the site’s WP Admin URL and credentials, so that we can investigate the issue further.
Note: Please make sure to take a complete backup of your site before proceeding.
Best Regards,
8Theme’s Team