Hello, @IP,
I see, then I have to check the issue on your site, please create a test page on your site and make the issue appear on it, and then share the site WP Admin URL and Credentials with me in the private content area of this topic, so that I will check it for you on your site and help you out.
WP Admin URL:
WP Admin Username:
WP Admin Password:
Regards 8Themes Team.