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After updating WP Bakery plugin to 6.10.0 loss of page details

This topic has 33 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

ianbarker24

Participant

October 19, 2022 at 10:27

Hi,

I’ve just updated the WPBakery plugin to the latest version and lost details below the slider on the landing page as well as About, Contact etc

I’ve tried clearing the cache.

Can you help please?

Thanks
Ian

#336862 Copied Theme version: 8.3.5 WooCommerce version: 7.0.0

32 Answers

Rose Tyler

Support staff

October 19, 2022 at 10:39

Hello,

The update should not cause any problems.
We can’t open your site, please provide the correct URL.

Regards

#336865 Copied

ianbarker24

Participant

October 19, 2022 at 10:47

Apologies I’ve mistyped the url it should be https://ajw-veh-fittings.co.uk

#336868 Copied

ianbarker24

Participant

October 19, 2022 at 10:52

My admin details included in the private content area…

Please contact administrator
for this information.

#336870 Copied
Rose Tyler

Support staff

October 19, 2022 at 10:54
Try to add the following code in Theme Options > Styling > Custom CSS:
```
.wpb_animate_when_almost_visible {
    opacity: 1;
}
```
Or try to re-upload files of the plugin manually, and provide us with temporary wp-admin and FTP access, so we can take a closer look.

Regards
#336872 Copied
Rose Tyler

Support staff

October 19, 2022 at 11:05

Try to disable cache plugin you are using and check pages without the previous custom code. Maybe the problem is caused by a cache.

Regards

#336873 Copied

ianbarker24

Participant

October 19, 2022 at 11:05

Hi Rose,

I’ve added the code to the Global CSS and in the viewer the page displays correctly, however when I go back and load teh website the detail is still missing?

#336874 Copied

Rose Tyler

Support staff

October 19, 2022 at 11:07

Try to disable cache plugin you are using and check pages without the previous custom CSS code. Maybe the problem is caused by a cache.
Let us know the result.

Regards

#336875 Copied

ianbarker24

Participant

October 19, 2022 at 11:12

Hi Rose,

I’ve disabled the caching plugin W3 total cache and looking at the site using a different browser the page now looks good.

I’ve added my ftp and wordpress admin login details in the private area of a previous message if you are able to investigate further.

Is there a recommended caching plugin to use with X Store?

Thank you

#336876 Copied

ianbarker24

Participant

October 19, 2022 at 11:24

I notice that the page now loads in one go rather than animating as you scroll down, presummably due to the additional CSS code you asked me to enter?

When I remove the code the issue returns, so it isn’t simply a problem with the caching plugin as that is till disabled?

#336880 Copied

Rose Tyler

Support staff

October 19, 2022 at 12:10

Hello,

I’ve deleted the code and activated the cache plugin. All works fine now.

Regards

#336883 Copied

ianbarker24

Participant

October 19, 2022 at 12:19

Hello Rose,

I’ve just viewed the site across 3 different browsers and the issue is back. There is nothing below the slider or on The Abiut Us, Contact Us, etc pages.

Please check again and if necesary restore the code.

Thanks
Ian

#336887 Copied

Rose Tyler

Support staff

October 19, 2022 at 12:23

Hello @Ianbarker24,

Here are videos from your site of mentioned pages – https://gyazo.com/4ca49f61854031ae3c1100c94990288b https://gyazo.com/5679b6260552608385c4d210002467a8
You need to clear cache of your browsers.

Regards

#336889 Copied

ianbarker24

Participant

October 19, 2022 at 12:33

Hello Rose,

I’ve cleared the cache in Firefox, Edge, Safari and Chrome browsers and am seeing the same issue.

I can see from your videos that all looks good, but not sure what else I can do? Could you please take one more look…

#336892 Copied

ianbarker24

Participant

October 19, 2022 at 14:14

Hello Rose,

I’ve had to disable the caching plugin and add your code again to get the pages working more or less – still no animation of course.

Immediately the issue cleared on my browsers.

I don’t believe that you had cleared the issue when you reinstated the caching plugin and removed the code.

Can you please take another look at what is happening or provide me with the previous version of the WPBakery plugin so that I can try installing that and see if it cures the issues.

Thanks
Ian

#336914 Copied

Rose Tyler

Support staff

October 19, 2022 at 15:07

Hello,

Before your actions, we checked in a few browsers (Chrome, Firefox) and all was fine. The problem was caused by .js error which comes from cached version of scripts, disabling the cache plugin cleared cache so once the plugin was activated new version of the cache is fine.
Why it doesn’t work on your computer? It is strange. Please check from other devices.
Here you can download the previous version of WPBakery (6.9.1)- https://dropmefiles.com.ua/en/EQwLk

Regards

#336927 Copied

ianbarker24

Participant

October 19, 2022 at 17:41

Hi,

Thank you for the previous version of WPBakery plugin.

I checked on my iphone (Safari browser) as well as my wife’s Android phone and both displayed the same as with my PC browsers.

I will try and revert to 6.9.1 and see if all normal before trying to upgrade again, perhaps disabling the caching plugin first.

#336938 Copied

Rose Tyler

Support staff

October 20, 2022 at 07:27

Hello,

Let us know results. Thanks in advance.

Regards

#336963 Copied

ianbarker24

Participant

October 23, 2022 at 11:41

Hello Rose,

I’ve tested as follows over the weekend,

1. reverted to WPBakery 6.9.1 – site working as normal with animated pages
2. activated cache plugin – site still working as normal
3. removed additional CSS code – site still working as normal
4. deactivated cache plugin
5. updated WPBakery tp 6.10.0 – update screen reported that 6.10.0 required WordPress 4.9 in red, site now displaying fault, i.e. nothing below slider on header and nothing on About or Contact pages, etc Checked on a number of browsers after clearing browser caches.
6. Activated cache plugin – fault still present
7. reverted WPBakery to 6.9.1 and cleared cache – all appears normal

I hope this is helpful in finding where the issue is?

Thanks
Ian

#337161 Copied

Rose Tyler

Support staff

October 24, 2022 at 15:11

Hello,

Please download an archive of WPBakery 6.10.0 by link from the Private content area and test it.
If the problem persist, check how it works when a default WP theme activated (not XStore), for example – Storefront theme.
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme. Then test and let us know the result.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

Please contact administrator
for this information.

#337226 Copied
Tagged: loss, page details, plugin, update, woocommerce, wordpress, wp-bakery
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After updating WP Bakery plugin to 6.10.0 loss of page details

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