Hello,
Take our apologies for the delay in answering.
Please provide URL of product with the video, which you tested. URL of service where the test was done, file, or screenshots with results.
Also, provide temporary wp-admin and FTP access.
wp-admin access: Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards