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Shop not showing category for some products

This topic has 8 replies, 3 voices, and was last updated 1 years, 10 months ago ago by Olga Barlow

  • Avatar: ziga32
    ziga32
    Participant
    June 16, 2022 at 11:26

    shop not showing category for e-bike products
    https://www.komponentko.si/trgovina/

    https://i.imgur.com/nxJuZuO.png

    #326124 Copied Theme version: 8.1.1 WooCommerce version: 6.3.1
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2022 at 11:55

    Hello,

    “ADO” is a brand, not a category.
    Theme Options > WooCommerce > Shop > Products style > Product Content Elements > enable categories.
    Theme Options > WooCommerce > Shop elements > Brands > Show Product Brands On Grid/List > Off

    Regards

    #326125 Copied
    Avatar: ziga32
    ziga32
    Participant
    June 16, 2022 at 12:08

    Nevermind the brands, brands are ok. But categories are showing for first three products but not for bikes
    https://i.imgur.com/sPqGgYn.png
    https://i.imgur.com/65VlD5w.png

    #326128 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2022 at 12:16

    Hello,

    Thanks for the reply.
    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If this doesn’t help, provide temporary wp-admin and FTP access.

    Regards

    #326130 Copied
    Avatar: ziga32
    ziga32
    Participant
    June 16, 2022 at 13:13

    Thank you.

    I disabled all the plugins, except Woocommerce, xstore core and elementor. I deleted all the code in xstore theme and custom css. the problem remains.

    what is weird is that is show ok on developing site
    https://nova.komponentko.si/trgovina/
    https://i.imgur.com/OsmfNtC.png

    this one was migrated few days ago to production and nothing changed except some custom css.

    Please contact administrator
    for this information.
    #326140 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2022 at 13:58

    Go to Product > click on Update, then the category will be visible.
    It looks like there was an issue with import/migration. Contact your hosting provider and ask about assistance.

    Regards

    #326146 Copied
    Avatar: ziga32
    ziga32
    Participant
    June 16, 2022 at 14:20

    wow, nice. at least the solution is simple.

    thank you very much. just bought yet another licence, about to start bugging you again 🙂

    #326151 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2022 at 14:54

    Hello,

    You are welcome.

    Regards

    #326160 Copied

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