This topic has 39 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow
Hi guys, i just found a bug or something. My site is live already.
In theme option related product columns is acting up. But the major problem i encountered is the out of stock products are still showing even the HIDE OUT OF STOCK PRODUCTS were ON. Can you check this please?
THanks a lot!
hello guys! Any help ? 🙂 thank you!
Hello,
Provide temporary wp-admin and FTP access.
Regards
please check private content
Hello,
Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Hello, was this fixed already? I’ll check the site again. What do you think cause this problem on related products?
Hello,
Developers did not check the issue. I’ll inform you once they fix the problem.
Regards
Thanks. Still seeing out of stock items on related products… 🙁
Hello,
Yes, because I tell you that developers have not checked the issue yet. Wait for my next message about the status of the problem.
Regards
thank you 😀
Hello,
Not at all. Thank you for your patience.
Regards
hello, any news? thanks
hello, seeing some changes on my website. so it means they are looking for the problem? thanks again guys!
Hello,
We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.
Check now.
Regards
Hello,
We checked your site and found following. You changed content single product file and removed using of the single product builder code for your products, so it means that single builder settings does not work for you and we have disabled single product builder editor. Related products of the built-in layout does not have option to disable out of stock products for the related products section. Anyway, we have made additional customization in your child theme to hide out of stock products from the related products even with the built-in layout.
Check now.
Regards
ohhh ok… yeah i think i have set the single product builder on my website. so i dont have the luxury to use this anymore?
by the way, how can i get rid of this? http://prntscr.com/1sbbt25
The child theme i will backup so just incase there would be a problem with the next update i have this. or it wont be affected on future updates?
i fixed that out of stock on product thumbs.
how about the social media links on single product page? http://prntscr.com/1sbc5fd
not possible to add this?
Just anxious if the customization will be affected on future updates etc.
Thanks a lot for the hard work guys!!!
another thing i noticed. what happened here?
only 3 related products are set to this product? 🙁
some products are only 4 and 5. i set this before to 6 so it wont look awful on mobile and tablets
this is awful..
Hello,
Check now.
Regards
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