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Screen Size Error - by Abhijeet - on WordPress WooCommerce support

This topic has 48 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Abhijeet

Abhijeet

Participant

June 8, 2021 at 06:32

Hello

In 15 inch laptop all department arrow is stick. https://prnt.sc/14ni2y3
In 17inch laptop all department arrow is showing properly. https://monosnap.com/direct/X3w7a8Prr41zxsUsOYFGGZWKq6tvlJ

Please fix this issue in 15inch screen.

Regards
Abhijeet

Please, contact administrator
for this information.

#290217 Copied Theme version: 7.2.10

47 Answers
Rose Tyler

Support staff

June 8, 2021 at 07:41
Hello,

Try to add this code in Theme Options > Theme custom CSS > Global custom CSS:

@media only screen and (min-width: 992px) and (max-width: 1440px) { .header-main .et_col-xs-9 { width: 70%; } .header-main .et_col-xs-2 { width: 30%; } }

Regards
#290226 Copied
Abhijeet

Participant

June 10, 2021 at 18:30

Refer Private Tab

Please contact administrator
for this information.

#290559 Copied

Olga Barlow

Participant

June 10, 2021 at 20:59

Hello,

If you need that hook then you need to disable Single product builder and use one of the built-in layouts for the single product (Theme Options > WooCommerce > Single Product builder > Off and then Theme Options > WooCommerce > Single Product > choose one of the layouts we offer).

Regards

#290564 Copied

Abhijeet

Participant

June 11, 2021 at 03:32

Hey Olga

Why to disable single product page. I want to use single product page. For now I have off. Is there any othere way for this issue. Can you fix this issue in next update? If you can please release the update in a month.

Regards
Abhijeet

#290584 Copied

Olga Barlow

Participant

June 11, 2021 at 13:34

Hello,

Because we don’t use that hook in the single product builder. Provide us with WP Dashboard and FTP access to your site and we’ll check what could we do to implement this.

Regards

#290647 Copied

Abhijeet

Participant

June 11, 2021 at 13:38

Hey Olga,

Ok will provide details in two three days.

Regards
Abhijeet

#290648 Copied

Abhijeet

Participant

June 11, 2021 at 14:09

Check private tab.

Please contact administrator
for this information.

#290652 Copied

Olga Barlow

Participant

June 11, 2021 at 16:08

Hello,

I have downgraded version of plugin to 3.6 because plugin author made a lot of changes in the 3.7.x version that caused layout issues. Follow our update and wait for the theme release that includes compatibility with the 3.7.x version of the wc-marketplace plugin.

Regards

#290669 Copied

Abhijeet

Participant

June 11, 2021 at 16:36

when you will release update? Please release the update within a week.

#290673 Copied

Abhijeet

Participant

June 11, 2021 at 17:48

Any update about this?

Because we don’t use that hook in the single product builder. Provide us with WP Dashboard and FTP access to your site and we’ll check what could we do to implement this.

#290680 Copied

Olga Barlow

Participant

June 11, 2021 at 21:31

Hello,

Developers will be able to check this issue on Monday.

Regards

#290705 Copied

Abhijeet

Participant

June 12, 2021 at 06:35

When Update will come

#290733 Copied

Abhijeet

Participant

June 13, 2021 at 07:42

Kindly let me know when update will release you have downgrade the plugin to 3.6 it’s too old. In plugin update it’s showing https://prnt.sc/158dgcq and in wordfence it’s showing https://prnt.sc/158dhxr. I can’t do anything now.

I have downgraded version of plugin to 3.6 because plugin author made a lot of changes in the 3.7.x version that caused layout issues. Follow our update and wait for the theme release that includes compatibility with the 3.7.x version of the wc-marketplace plugin.

#290798 Copied

Olga Barlow

Participant

June 14, 2021 at 09:16

Hello,

We have added the following code to child theme functions.php http://prntscr.com/15d4853 to add the button with the single product builder.
Check now.

Regards

#290843 Copied

Abhijeet

Participant

June 14, 2021 at 09:40

Thanks. what about wc-marketplace. when update will release

#290846 Copied

Olga Barlow

Participant

June 14, 2021 at 11:57

Hello,

Up to 2 weeks, unfortunately. We are working on a major update for the theme speed release, so we can’t speed up the process with the wc-marketplace improvements.

Regards

#290857 Copied

Abhijeet

Participant

June 14, 2021 at 12:08

Ok will wait.

#290861 Copied

Olga Barlow

Participant

June 14, 2021 at 17:59

Hello,

Thank you.

Regards

#290918 Copied

Abhijeet

Participant

June 18, 2021 at 17:44

Hey Olga,

Can you tell your developer to speed up this issue for me plzz.

#291383 Copied

Rose Tyler

Support staff

June 19, 2021 at 07:34

Hello,

I’ve informed our developers about your request one more time.
Please be patient.

Regards

#291396 Copied

Abhijeet

Participant

June 19, 2021 at 08:35

Thanks Rose. Let me know what’s developer says.

#291407 Copied

Abhijeet

Participant

June 21, 2021 at 06:58

Any update from developers?

I’ve informed our developers about your request one more time.

#291540 Copied

Abhijeet

Participant

June 22, 2021 at 07:32

No reply?????

#291593 Copied

Olga Barlow

Participant

June 22, 2021 at 10:55

Hello,

I have told you a week ago that we’ll be able to release style improvement with the latest version of the WC Marketplace plugin not earlier than for 2 weeks. We do remember this and there is no need to ask about this every few days because unfortunately, we are not able to fix this earlier.

Regards

#291635 Copied

Rose Tyler

Support staff

June 23, 2021 at 08:55

Hello,

Do you have a test environment?

Regards

#291746 Copied

Abhijeet

Participant

June 24, 2021 at 09:44

Hello,

Can you explain little bit what you are saying. The link you have provided is not opening. https://gyazo.com/b9b2def2e4bef2656739e30ce3a86cde

Regards
Abhijeet

#291878 Copied

Rose Tyler

Support staff

June 24, 2021 at 09:51

Hello,

We’ve sent archives of the theme and Core plugin to your registration email. Please check.

Regards

#291879 Copied

Abhijeet

Participant

June 24, 2021 at 09:54

I have received but what we have to do.

#291880 Copied

Rose Tyler

Support staff

June 24, 2021 at 10:03

You asked about compatibility with the plugin, we added it, right now it is a test version, so you can install it on a test site and check if all is fine. Let us know in case you find any bugs, and our developers will fix them.

Regards

#291882 Copied
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