After update WPBakery page builder disappear "Backend editor" and arrows wrong

Solved6 replies2 participantsUpdated by Hong

  • Avatar: Hong
    Hong
    Participant

    Hello team 8theme,

    I met two problems after update theme.

    1. The arrows of vertical thumbnail in the single product page changed, they are not in correct position, under the desktop mode and tablet mode.
    Please see picture below :
    https://prnt.sc/10tsn18
    https://prnt.sc/10tsonh
    https://prnt.sc/10tsoy9

    2. The WPBakery page builder disappear “Backend editor” in the product page, now I only use the Classic mode.
    Please see picture below :
    https://prnt.sc/10tspf1

    Please help me solve these problems.

    Thanks you in advance!

    Please, contact administrator
    for this information.
    #280640 Copied Theme version: 7.2.6 WooCommerce version: 5.1.0

    6 Answers

    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of your browser, and check how it works then.

    If these issues are not caused by additional plugins, provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #280683 Copied
    Avatar: Hong
    Hong
    Participant

    Hi Rose,

    I tried disable the third-party plugins, clear wp rocket cache and cloudflare cache, but the problems still are there.

    In fact, I had met the similar problem in last year, but it is for mobile mode. And you did some improvements.

    Please see my post in last year :
    https://www.8theme.com/topic/swiper-arrow-problem-of-vertical-gallery-in-mobile-mode/

    And please check temporary wp-admin and FTP access.

    It is strange, I meet the problem of swiper arrow in second time. Last year is on the mobile mode, this year is on the desktop mode and tablet mode. Maybe there have problem of my theme setting? Or other anything?

    Best regards

    Please contact administrator
    for this information.
    #280746 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Clear cache and check now – https://prnt.sc/10v9pub

    Regards

    #281037 Copied
    Avatar: Hong
    Hong
    Participant

    Hi Rose ,

    Thanks, it is great! Could you tell me the reason? If I meet again, I can do it by myself maybe.

    Best Regards

    #281068 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    We’ve added custom CSS code to fix the issue with arrows – http://prntscr.com/10vy7f4 (Theme Options > Additional CSS).

    Regards

    #281152 Copied
    Avatar: Hong
    Hong
    Participant

    Hi Rose,

    Thank you. It is clear.

    Best Regards

    #281365 Copied

The issue related to '‘After update WPBakery page builder disappear "Backend editor" and arrows wrong’' has been successfully resolved, and the topic is now closed for further responses