Hello,
Thanks for using our theme.
You need to translate the parent theme – https://www.8theme.com/documentation/xstore/theme-translation/ (even when the child theme is activated) The child theme should be translated only in case you added custom code in child theme that includes localization functions.
What exactly strings can’t be translated? Please provide a screenshot and temporary wp-admin access, so we can take a closer look.
You can use the Lightshot screenshot tool to take screenshots and share them.
Regards















