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FATAL ERROR after trying to update - by idan

This topic has 36 replies, 6 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

idan

Participant

September 26, 2018 at 22:37

Hi,

I’m getting the following error after trying to update to the latest version:
Cannot redeclare class ETheme_Recent_Posts_Widget in /public_html/wp-content/themes/xstore/framework/widgets/recent-posts.php on line 167

Cannot access the admin panel nor the website anymore.

Please advise

Thank you

#200017 Copied

35 Answers

Rose Tyler

Support staff

September 27, 2018 at 07:20

Hello,

Looks like versions of the theme and core plugin are not appropriate. Please upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP.

Regards

#200026 Copied

myrtolam

Participant

September 27, 2018 at 12:14

Hi! I have the same problem, updated both plugin and theme and it keeps giving error. Plz help.

Please, contact administrator
for this information.

#200051 Copied Theme version: latest WooCommerce version: katest

Rose Tyler

Support staff

September 27, 2018 at 12:33

Hello @myrtolam,

You need to upload files of latest versions via FTP.

Regards

#200052 Copied

myrtolam

Participant

September 27, 2018 at 12:37

Hi, I did this. I get new errors.

#200053 Copied

Rose Tyler

Support staff

September 27, 2018 at 12:45

Hello @myrtolam,

It looks like not all theme files were uploaded correctly.

Regards

#200055 Copied

myrtolam

Participant

September 27, 2018 at 12:50

Hi. Thanks for your reply. I tried uploading both plugin and theme twice already and I still get the error. Can you PLEASE help me?

#200057 Copied

Rose Tyler

Support staff

September 27, 2018 at 12:54

Hello @myrtolam,

Please provide us with FTP access.

Regards

#200058 Copied

myrtolam

Participant

September 27, 2018 at 12:55

Here it is. Thank you

Please, contact administrator
for this information.

#200059 Copied

Rose Tyler

Support staff

September 27, 2018 at 14:36

Hello @myrtolam,

We’ve uploaded theme files via FTP.
Please go to Appearance > Widgets and set your widgets to correct places
https://www.youtube.com/watch?v=4SfPPuwPCVI&t=0s&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=13

Regards

#200066 Copied

idan

Participant

September 27, 2018 at 17:32

I’ve managed to fix it by uploading the theme manually via FTP.
You should check why the automatic updater doesn’t work…

Thanks

#200083 Copied

luxeweddingshop

Participant

September 27, 2018 at 19:43

My site wont load. Please look in to this asap since i made the update via ftp.

Please, contact administrator
for this information.

#200089 Copied

Olga Barlow

Participant

September 27, 2018 at 20:35

Hello,

Check now.

Regards

#200096 Copied

luxeweddingshop

Participant

September 27, 2018 at 21:19

It works now but the main menu on the home page looks weird. When i go in to other pages it looks fine?

Also how do i edit the big border on the drop down box for the my account / create an account, as well as change the verbiage from client to customer?

#200106 Copied
Rose Tyler

Support staff

September 28, 2018 at 07:09
Hello @luxeweddingshop,

1) Please add this code in Custom css http://prntscr.com/kznvxy for page:

.navigation-wrapper .menu-inner { border-bottom: 1px solid #e1e1e1; }

2) Please provide screenhots for better understanding.

Regards
#200116 Copied
luxeweddingshop

Participant

September 28, 2018 at 14:53

1) Thank you that worked

2) Here is the screenshot of the black border around the my account page.

https://cdn1.imggmi.com/uploads/2018/9/28/bff65956ef7ff67d4d6c8f9554faab9a-full.png

3) How do i change the verbiage here from New Clients to New Customer.

https://cdn1.imggmi.com/uploads/2018/9/28/2a1bd3a0cab387a59ee650ff729de211-full.png

#200173 Copied

Rose Tyler

Support staff

September 28, 2018 at 14:58

Hello @luxeweddingshop,

1) You’re welcome!
2) http://prntscr.com/kztui4 Please clear cache and check one more time.
3) Please check now http://prntscr.com/kztw1u

Regards

#200175 Copied

myrtolam

Participant

September 29, 2018 at 19:39

Hi. Thanks for your help and your time. There seems to be a problem as some things are not like before. There is a white line over the links on the menu, on the dropdown menu at the left it is white instead of orange and some other things related to the style. Do you know what could cause this?

#200223 Copied

Rose Tyler

Support staff

October 1, 2018 at 07:59

Hello @myrtolam,

You’re welcome!
Please check our new demo – https://xstore.8theme.com/demos/animals/ there were done some styling improvements.
Could you describe in more details (with screenshots) what exactly is looks incorrect on your site?
I can’t log in. Have you changed wp-admin access? Please provide us with correct wp-admin access and we will help to sort out problems.

Regards

#200240 Copied

myrtolam

Participant

October 1, 2018 at 12:46

Hello! I can’t thank you enough for helping me, I really appreciate it.

1st. The menu has a white border on the links that I would like removed. I d like the menu to appear exactly as in your animals demo.
2nd. Sry I was not aware of the changes on the menu. Can u plz help me turn the dropdown menu on the left to as it was in the previous version? With the orange background?
3rd. When I click on updates on my dashboard I get an error again that is related to the theme
4th. Product title not showing

Please, contact administrator
for this information.

#200260 Copied

Olga Barlow

Participant

October 1, 2018 at 18:53

Hello,

1) You can manage it in Theme Options > Menu > Menu Styling http://prntscr.com/l0y3kd
2) Unfortunately, I don’t remember how it was before. Check site now, did you want to change the back like now?
3) Provide me screenshot of the error, please.
4) Where? Can you provide me link and screenshot?

Regards

#200285 Copied

myrtolam

Participant

October 1, 2018 at 21:35

1. i try to modify but any change i do is not shown on the front end. I ve cleared cache, tried even form another pc nothing changes, the menu was like here – http://prntscr.com/l108x2, how can i do it again like that?
2. Everything is fine with the secondary menu thanks
3. Sure – http://prntscr.com/l1087s
4. It s fixed now, thanks

#200293 Copied

Olga Barlow

Participant

October 3, 2018 at 12:09

Hello,

1) Check now.
3) Looks like some files are missed. We have re-uploaded theme. Check now.

Regards

#200390 Copied

Randley

Participant

October 3, 2018 at 17:28

Hello,

I have a lot problems with the new version of the theme and core plugin. I upload the latest theme version (5.0.2) and the latest version of Core plugin (1.1.2) via FTP, but everything is broken and I Cannot access the admin panel or the website anymore. Right now I have active Core Plugin (1.0.23) and old version of the theme, the website is ok except I cannot access the admin panel. Please help with my access.

Thanks

Please, contact administrator
for this information.

#200409 Copied

Olga Barlow

Participant

October 3, 2018 at 17:38

Hello, @Randley

1) If you have the memory limit error then contact your hosting provider to increase the PHP Memory limit.
2) Please, create the individual topic, provide Dashboard and FTP access to your site and we’ll help you with theme update. If you use server cache disable it while we update theme.

Regards

#200411 Copied

Randley

Participant

October 3, 2018 at 18:04

Hi Olga,

I am sending the information you need, this problem star on Monday is critical.

Please, contact administrator
for this information.

#200414 Copied

Randley

Participant

October 3, 2018 at 18:32

Hey Olga,

I noticed this error 502 when you try to access

thanks

#200418 Copied

Olga Barlow

Participant

October 4, 2018 at 11:18

Hello,

We found rules for Varnish in your wp-config. Please, disable server cache if you want to update theme. We won’t be able to update theme if old theme files are cached. Reply back once you disable server cache.

Regards

#200466 Copied

myrtolam

Participant

October 4, 2018 at 12:46

Hi Olga, everything is fine with the updates now thanks. however, menu still shows the same. Plz check here- http://prntscr.com/l236gq. I want the menu to be like before – https://prnt.sc/l108x2

#200475 Copied

Rose Tyler

Support staff

October 4, 2018 at 12:54

Hello @myrtolam,

I do not see the problem on your site https://prnt.sc/l23aiq Please clear cache and check one more time or provide link were we will be able to see the problem.
Thanks in advance.

Regards

#200478 Copied
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