This topic has 32 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler
Hello,
We have the [8theme] Products element on the homepage to display a list of products. I noticed that our most recent product additions that are added in the same fashion as older products (list of SKUs separated by a comma) do not show up on the homepage. I can’t figure out why!?
Further info in private content.
Thanks,
Simon
Hello,
The wp-admin credentials are incorrect. Please check them.
Also, please describe the problem in more details, maybe provide some screenshots for better understanding.
Regards
Hello,
Have added new details but not sure what didn’t work before?
Will add some screenshots in private content.
Thanks,
Simon
Hello,
Sorry for the problems logging in. See private info for new password.
Hello,
You use latest woocommerce plugin version but version of classico theme is out of date (1.7.1, the latest one – 2.1) https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Don’t forget to create backup of your files and database before starting update process!
Regards
Hello,
Thanks for that – yes I am aware of this but last time I tried updating the theme, the whole site broke. If this is causing the issues, the I guess I will have to try again.
Best regards,
Simon
What happens on the test site is when I overwrite the parent classico folder, it returns an HTTP ERROR 500 message and am unable to login to Wp-admin…
You need to enable WP debug mode to find out what error appears on your site, it will point you in the right direction what you need to fix.
Regards
Okay, where do I do that as can’t access wp-admin to login?
Please read this article https://codex.wordpress.org/Debugging_in_WordPress
Regards
Okay thanks, I have managed to generate the debug file. Will put the contents in private section:
Hello,
Looks like not all theme files were uploaded. Please provide wp-admin and FTP access in Private Content.
Regards
Hi Rose, see private content. Thanks!
Hi Rose,
Any luck with this? I have tried updating parent theme again but it seems that some files do not copy over and I have no idea why….could you take a look and let me know please?
Thanks,
Simon
Hello,
Can you tell me in what folder can we find your site? Because if we go into the wp-content folder from root directory we don’t see default theme that we have installed http://prntscr.com/iq7b5r
It means that it’s not the correct path and we can’t update theme.
Regards
Hello,
I’m not too sure what you mean – the FTP details I have provided give you access to the demo version of the website. I hadn’t noticed that before and demo site worked fine – will that still require the storefront theme?
Sorry for stupid question!
PS. Have copied the storefront from live sit to demo site directory but still can’t access wp login
From the root directory, it’s http docs. But I want to get it upgraded on the demo site first as making changes on the live site might have some issue…the demo site is located under ‘newdemo’
See private content for demo wp-admin login address.
Hello,
Does that make sense? I’d really like to get this sorted ASAP please. Let me know what you need.
Thanks,
Simon
The issue related to '‘Some product SKUs not recognised/showing in [8theme] Products element’' has been successfully resolved, and the topic is now closed for further responses