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Shop sidebar - by Orna Ohayon - on WordPress WooCommerce support

This topic has 16 replies, 2 voices, and was last updated 8 years ago ago by Rose Tyler

Orna Ohayon

Participant

November 2, 2017 at 14:03

Hello,

my shop sidebar changed before I tray to do any changing or upgrading…
On my shop sidebar
https://snag.gy/pdseGm.jpg
but I see on air
https://snag.gy/4eiq7S.jpg
the Brands filter and Woo comers Category just go down
when it need to be like here
https://snag.gy/c7z1Ky.jpg

How can It get up again?

Best regards
Orna

Please, contact administrator
for this information.

#176678 Copied Theme version: 1.1.0 WooCommerce version: 3.1.2

15 Answers

Rose Tyler

Support staff

November 2, 2017 at 15:53

Hello,

You need update theme https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gzbjpp
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

Regards

#176681 Copied

Orna Ohayon

Participant

November 13, 2017 at 09:54

Hi,

I see just child files, but not “woocommerce” folder in any download plugins, what do I miss?

#177416 Copied

Rose Tyler

Support staff

November 13, 2017 at 10:05

Please update theme manually via FTP as described in our documentation.
Let us know if you need any further assistance.

Regards

#177421 Copied

Orna Ohayon

Participant

November 13, 2017 at 10:34

I did it by FTP but now all my DESIGN changed!!!

#177427 Copied

Rose Tyler

Support staff

November 13, 2017 at 10:48

Hello,

You need to enter your purchase code to activate theme.

Regards

#177428 Copied

Orna Ohayon

Participant

November 13, 2017 at 11:53

sorry, I saw it to late and pot the code (:
and update all the plugins via FTP
But stile my shop side bar and category shop side bar are not in the right place
it far to down
https://snag.gy/HYDmap.jpg

#177436 Copied

Rose Tyler

Support staff

November 13, 2017 at 11:57

The problem will be solved if you activate parent theme on site? Please check and let me know.

Regards

#177438 Copied

Orna Ohayon

Participant

November 13, 2017 at 17:18

I used a preview of parent theme on site
Unfortunately, the problem seems as it is in the child

There was also a comment I did not know if it was connected;
Revolution Slider Error: Slider with alias HP not found.
Maybe you mean: ‘HP Slider’ or ‘home’ or ‘PanimaHP’ or ‘Panima-1240-417pxHP-Slider’ or PanimaHP1240 * 600 ‘or’ SliderHp1171 * 400px ‘

#177487 Copied

Rose Tyler

Support staff

November 14, 2017 at 08:35

Hello,

You made changes in woocommerce/archive-product.php file of your child theme, please try to rename this file via FTP and check if the problem will be solved. If after file renaming the problem will be fixed, you need explore archive-product.php file to find out reason of the problem.
The slider notice can’t create the problem with the sidebar.

Regards

#177512 Copied

Orna Ohayon

Participant

November 14, 2017 at 09:37

Hello,

I’ve made changes to the file’s of your child theme / woommerce / archive-product.php file name change, using FTP. After renaming the file remains constant, as a product.php file

When I checked the status on the site an error message came up
https://snag.gy/pqCxu7.jpg

Revolution Slider Error: Slider with alias HP not found.
Maybe you mean: ‘HP Slider’ or ‘home’ or ‘PanimaHP’ or ‘Panima-1240-417pxHP-Slider’ or PanimaHP1240 * 600 ‘or’ SliderHp1171 * 400px ‘

and the problem did’t solved

Best regards
Orna

#177521 Copied

Rose Tyler

Support staff

November 14, 2017 at 09:48

Hello,

If the problem with sidebar persists only with child theme you need to check your changes in child theme files or provide me your FTP access in Private Content.
I’ve disabled the slider – https://prnt.sc/ha81wb you may select another slider on shop page settings.

Regards

#177522 Copied

Orna Ohayon

Participant

November 14, 2017 at 10:18

See FTP access in Private Content

Please, contact administrator
for this information.

#177530 Copied

Rose Tyler

Support staff

November 14, 2017 at 10:37

Fixed. Please check.

Regards

#177534 Copied

Orna Ohayon

Participant

November 14, 2017 at 10:48

Bless you
Thank you very much

#177538 Copied

Rose Tyler

Support staff

November 14, 2017 at 10:50

You’re welcome!
Let us know if you need any further assistance.

Regards

#177540 Copied
Tagged: shop, sidebar, templates, woocommerce, wordpress
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