Refined Style theme - by blazing8 - on WordPress WooCommerce support

Solved3 replies3 participantsUpdated by Olga Barlow

  • Avatar: blazing8
    blazing8
    Participant

    Hi I have been sent to this forum by Envato markets support.
    I have Problem with my Refined Style theme

    Hi I have a Refined Style theme and I sell Jewellery when you put your mouse pointer over a photo it turns black . i didnt like it so i talked to someone on wordpress forum who kindly hopped on to my site and changed my image size and color only problem is my long necklaces are now all squashed up I have no idea what this person did to change this can you help please either by putting it back the way it was or telling me how to do so thanks my site is
    Site is http://www.maddiej.co.nz
    I would very greatful if someone can help i am getting a lot of customers complaining
    Thank blazing8

    Please, contact administrator
    for this information.
    #17390 Copied

    3 Answers

    Avatar: stan
    Stan Russell
    Participant

    We are sorry, but we provide support only for our themes. You bought our Blanco theme, do you have any problems with it? If you have issues with Refined Style theme you should contact with theme authors support team to solve your problems

    #17479 Copied
    Avatar: blazing8
    blazing8
    Participant

    This is all part of your company and they sent me here here is the email
    Brad McDougal (Envato Market Support)

    Sep 29 09:43

    Hello Leon,

    Thank you for your message to EnvatoMarket Support. You can contact the 8theme team for more assistance.

    They can be contacted through their external support forum, the item comments, or directly through the contact form found on the author’s profile page.

    You will need to be logged in to your account to see it.

    http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246/support

    Please advise if you require any further assistance.
    And it taken a week and 1/2 to get this far

    #17518 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant

    Hello,

    First of all Envato is not a part of our company! We are company of developers who sells themes on ThemeForest, we are author. We’ll contact with Envato in order to ascertain why they told you to contact with us if you have problems with third-party theme.
    At now I want to emphasize that we provide support only for our themes, list of available templates you may find here http://themeforest.net/user/8theme/portfolio
    If you have any issues with Blanco theme, which you are owner of, we are glad to help you and solve them. But if you need assistance with Refined Style theme, please, contact with template author PixelBuffet!

    Regards,
    Olga Barlow

    #17588 Copied

The issue related to '‘Refined Style theme’' has been successfully resolved, and the topic is now closed for further responses