• 

  HarryGrigg

  Participant

  August 28, 2017 at 03:55

  Hello,

  I have been going back and forth with my hosting provider with still no resolution.

  On install, i receive the following error when entering my purchase code,

  ‘API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0 version’

  I have contacted my provider and they have assured me the server is running OpenSSL Version 1.0.1e-fips.

  A 8Theme representative has asked that i contact on here with my FTP and login details.

  Please help!

  Harry

  Please, contact administrator
  for this information.

  #170902 Copied Theme version: 4.1.1 WooCommerce version: 3.1.2

  17 Answers

  

  Laranz

  Participant

  August 28, 2017 at 04:55

  Hi,

  Please check this topic: https://www.8theme.com/topic/api-request-call-error-contact-your-server-providers-and-ask-to-update-openssl/

  Let us know,

  Thanks,
  laranz.

  #170905 Copied
  

  HarryGrigg

  Participant

  August 28, 2017 at 08:21

  Yes, i purchased with a registered with TF account, not a guest.
  I have never had this issue with install?

  #170918 Copied
  

  Rose Tyler

  Support staff

  August 28, 2017 at 12:49

  Hello,

  Contact your server and ask to enable wp_remote_get(), wp_remote_post() functions.

  Regards

  #170941 Copied
  

  Laranz

  Participant

  August 28, 2017 at 12:51

  Hi,

  Pass us the WP and FTP Login details, we will check what’s wrong in that.

  Let us know,

  Thanks,
  laranz.

  #170942 Copied
  

  HarryGrigg

  Participant

  August 28, 2017 at 12:53

  I have already sent my details in private section?

  #170943 Copied
  

  HarryGrigg

  Participant

  August 28, 2017 at 22:59

  wp_remote_get(), wp_remote_post() functions are enabled.
  Maybe deactivate the purchase code and try another?

  #170972 Copied
  

  HarryGrigg

  Participant

  August 29, 2017 at 09:52

  This has been over a week now since i first contacted 8theme.
  Is there anything further i can do?
  I need to be online as soon as possible!
  PLEASE HELP!

  #170987 Copied
  

  Rose Tyler

  Support staff

  August 29, 2017 at 11:44

  Hello,

  Please contact your hosting provider support and ask them to increase
  – PHP max input vars to 10000.
  Make sure that file_get_contents function is enabled on your server. Let me know about results.

  Regards

  #170995 Copied
  

  HarryGrigg

  Participant

  August 29, 2017 at 12:01

  PHP input has been edited to 10000 and file_get_contents was enabled.
  Still no luck?

  #170996 Copied
  

  Rose Tyler

  Support staff

  August 29, 2017 at 12:07

  Please provide your purchase code in Private Content.

  Regards

  #170998 Copied
  

  HarryGrigg

  Participant

  August 30, 2017 at 00:22

  Please see

  Please, contact administrator
  for this information.

  #171049 Copied
  

  HarryGrigg

  Participant

  August 30, 2017 at 08:06

  ??

  #171068 Copied
  

  Rose Tyler

  Support staff

  August 30, 2017 at 08:48

  Activated.

  Regards

  #171078 Copied
  

  HarryGrigg

  Participant

  September 7, 2017 at 08:44

  Hello,
  My product descriptions aren’t showing.
  I have tried my disabling plugins, but still no luck.

  Could you suggest anything else?

  Harry

  #171796 Copied
  

  Rose Tyler

  Support staff

  September 7, 2017 at 08:55

  Hello,

  Have you checked if description works fine when Storefront theme (official WC theme) is enabled?

  Regards

  #171800 Copied
  

  HarryGrigg

  Participant

  September 7, 2017 at 10:14

  Yes it works fine in another theme.
  What can i do?

  #171818 Copied
  

  Rose Tyler

  Support staff

  September 7, 2017 at 10:38

  Did you make any changes in template files?
  Please update theme to the latest version http://prntscr.com/gi5q6c

  Regards

  #171821 Copied