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Broken Single Product page - by knguyen2015

This topic has 42 replies, 6 voices, and was last updated 9 years, 7 months ago ago by Jack Richardson

knguyen2015

Participant

April 29, 2016 at 12:52

Please take a look at the featured product on the homepage. The title is too large. It’s the font size. But there is no option to set it.

The single page is broken. No idea why.

Here is the url:
http://www.thedogshirts.com/
http://www.thedogshirts.com/product/never-underestimate-an-old-woman-with-a-pitbull-t-shirt-2/

#123504 Copied Theme version: 2.11 WooCommerce version: 2.5.5

41 Answers
Stan Russell

Participant

April 29, 2016 at 13:37
Hello knguyen2015,

1) please add following css code to your custom.css file:

h2.title{ font-size:20px; } h3 { font-size:18px; }

Here is video tutorial how to create custom.css file:
https://youtu.be/Qok2zRedRMY

You may set any values you want.
2) Please provide us with admin credentials for your site in Private content. We need them to investigate the problem.

Regards,
Stan Russell.
#123507 Copied
knguyen2015

Participant

April 29, 2016 at 14:55

Thanks. I’m going to send it now.

Please, contact administrator
for this information.

#123527 Copied

Eva Kemp

Participant

April 29, 2016 at 15:30

Hello,

Have you updated woocommerce folder in wp-content/themes/legenda directory and uploaded original “woocommerce” plugin folder?
You must never reload the files in wp-content/themes/legenda/woocommerce directory. They are modified by our developers to align Woocommerce templates with the theme design.
The only folder that you can update is wp-content/plugins/woocommerce. Woocommerce plugin files are stored in there. The directory wp-content/themes/legenda/woocommerce contains the files that are modified by theme developers.

Please give us FTP credentials.

Regards,
Eva Kemp.

#123536 Copied

jmunger

Participant

April 29, 2016 at 17:24

I have the same problem. Could it be related to the WordPress 3.5 update? It seemed to be working fine before. The product page and home page of the shop seem broken.

Please, contact administrator
for this information.

#123578 Copied Theme version: 2.11 WooCommerce version: 2.5.5

Eva Kemp

Participant

April 29, 2016 at 18:10

Hello @jmunger,

As I see the pages are working fine.
What issues are you experiencing?

Regards,
Eva Kemp.

#123582 Copied

jmunger

Participant

April 29, 2016 at 19:04

The layout has changed; I can’t see the picture for the product, and everything is aligned on the absolute left. The tabs aren’t working either (Description, Information complémentaire)

#123589 Copied

jmunger

Participant

April 29, 2016 at 19:18

Sorry, it seems to a cache problem; it’s back to normal now. Forget what I said! Thanks!

#123590 Copied

knguyen2015

Participant

April 29, 2016 at 21:26

here it is

Please, contact administrator
for this information.

#123597 Copied

Robert Hall

Participant

April 30, 2016 at 08:50

Hello @jmunger,

You’re welcome!

Regards,
Robert Hall

#123618 Copied

Robert Hall

Participant

April 30, 2016 at 08:51

Hello @knguyen2015,

Please make full backup of the site and we’ll try to reupload theme for you.

Regards,
Robert Hall

#123620 Copied

knguyen2015

Participant

April 30, 2016 at 13:17

Already. Please go ahead. Thanks!

#123628 Copied
knguyen2015

Participant

May 1, 2016 at 06:14
I also got this warning

\nWarning: Permission denied in /path/legenda/framework/theme-functions.php on line 4367

function etheme_store_tweets($file, $tweets) { ob_start(); // turn on the output buffering $fo = fopen($file, 'w'); // opens for writing only or will create if it's not there if (!$fo) return etheme_print_tweet_error(error_get_last()); $fr = fwrite($fo, $tweets); // writes to the file what was grabbed from the previous function if (!$fr) return etheme_print_tweet_error(error_get_last()); fclose($fo); // closes ob_end_flush(); // finishes and flushes the output buffer; } function etheme_pick_tweets($file) { ob_start(); // turn on the output buffering $fo = fopen($file, 'r'); // opens for reading only if (!$fo) return etheme_print_tweet_error(error_get_last()); $fr = fread($fo, filesize($file)); if (!$fr) return etheme_print_tweet_error(error_get_last()); fclose($fo); ob_end_flush(); return $fr; }
#123636 Copied
knguyen2015

Participant

May 2, 2016 at 10:23

I updated the theme and fixed some. Now it’s working better but please take a look at the cart. It is in mess.

#123667 Copied

Jack Richardson

Support staff

May 3, 2016 at 09:22

Hello @knguyen2015,

Please delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from a new theme package.

Best regards,
Jack Richardson.

#123742 Copied

knguyen2015

Participant

May 3, 2016 at 15:24

Did you override my work? It was broken again. I copied it.

#123841 Copied

knguyen2015

Participant

May 3, 2016 at 15:47

I reverted it back. Please don’t reupload it again. Pls check the cart issue only. Thanks!

Please, contact administrator
for this information.

#123844 Copied

Jack Richardson

Support staff

May 3, 2016 at 16:00

Hello @knguyen2015,

We didn’t do anything on your site.
What exactly is broken?
Do you mean variations are moved left?

Best regards,
Jack Richardson.

#123848 Copied

knguyen2015

Participant

May 3, 2016 at 16:05

Sorry i copied the wooecommerce from plugins to the theme and got it broken.

Yep. Can you check the cart? It wasn’t in order like the demo.

#123851 Copied

Jack Richardson

Support staff

May 3, 2016 at 16:38

Hello @knguyen2015,

You must never reload the files in wp-content/themes/legenda/woocommerce directory. They are modified by our developers to align Woocommerce templates with the theme design.
The only folder that you can update is wp-content/plugins/woocommerce. Woocommerce plugin files are stored in there. The directory wp-content/themes/legenda/woocommerce contains the files that are modified by theme developers.

So remove “woocommerce” folder in wp-content/themes/legenda directory and reupload it from the theme package.

Best regards,
Jack Richardson.

#123867 Copied

knguyen2015

Participant

May 3, 2016 at 18:08

I did it. But the cart is still in mess. Can someone take a look at it? It’s urgent

#123896 Copied

knguyen2015

Participant

May 3, 2016 at 19:42

capcha at Contact is broken too. Please check it. Thanks

#123899 Copied

Jack Richardson

Support staff

May 4, 2016 at 12:14

Hello,

I did it. But the cart is still in mess. Can someone take a look at it? It’s urgent

Please show us on the screenshot what exactly wrong with cart, as we checked it and don’t see any issues.

capcha at Contact is broken too. Please check it.

May we reupload theme files?

Best regards,
Jack Richardson.

#123976 Copied

knguyen2015

Participant

May 4, 2016 at 17:01

I sent you the url before on private. It took days to hear back. I need it fixed quickly. I’m gonna launch the website soon.

Please, contact administrator
for this information.

#124024 Copied
Jack Richardson

Support staff

May 5, 2016 at 10:08
Hello,

I’ve added the following css code in your custom.css file:

.products-small .product-item .variation { padding-left: 95px; }

Clear browser cache and check cart popup.

Best regards,
Jack Richardson.
#124121 Copied
knguyen2015

Participant

May 5, 2016 at 14:46

Hi Jack,

Thanks for your update. By the way, i need something like this:

Color: Premium Heather
Size: L

They should be in order and bold.

#124192 Copied

knguyen2015

Participant

May 5, 2016 at 15:12

Please check the screenshot

Please, contact administrator
for this information.

#124194 Copied
Jack Richardson

Support staff

May 5, 2016 at 18:51
Hello,

Please use this code in custom.css file:

.products-small .product-item .variation { width: 90px; } .products-small .product-item .variation dt { display: inline-block; } .products-small .product-item .variation dd:nth-child(2n):after { content: ""; } .products-small .product-item .variation dt, .products-small .product-item .variation dd { font-weight: bold; }

Best regards,
Jack Richardson.
#124253 Copied
knguyen2015

Participant

May 5, 2016 at 20:32

Thanks, Jack. But it hasn’t been in line. Please take a look at the attachment.

Please, contact administrator
for this information.

#124287 Copied
Jack Richardson

Support staff

May 6, 2016 at 09:07
Hello,

I’ve edited this part of code:

.products-small .product-item .variation dt, .products-small .product-item .variation dd { display: inline-block !important; }

Clear browser and server cache and check cart widget now.

Best regards,
Jack Richardson.
#124347 Copied
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