This topic has 26 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp
1. when customers click checkout its not letting them see the page to enter there information.
2. after doing an update it takes you to a blank white screen, if you go back and refresh that said page the update/activated plugins did get activated. page just didnt redirect you to new page
Hello,
FTP credentials are incorrect.
Please check them.
Best regards,
Jack Richardson.
Try Again please
am i going to get a reply here or not?
Hello,
FTP credentials are still incorrect.
Is username “Admin” for FTP?
Please re-check it.
Best regards,
Jack Richardson.
Please try new user and password below thanks
Hello,
The problem was caused by Ultimate VC Addons plugin. I’ve reinstalled it.
Please clear browser cache and check your site now.
Regards,
Eva Kemp.
Thanks for fixing that issue now, the image that i have in my breadcrumbs doesnt show. the image is PNG with white writing and i wanted the background of the bread crumb to be black showing the word “UNRULY
Hello,
Have you changed wp-admin credentials?
We can’t log in now.
Please provide us with correct login details.
Thank you.
Regards,
Eva Kemp.
no nothing has changed,
but i changed it now to make sure. please check private area for login credentials
Hello,
If you want black background for breadcrumbs you need create the appropriate image with black background and light word “UNRULY” on it.
Please edit your image and reupload.
Regards,
Eva Kemp.
But why do i have to make changes to my image when the website use to work just the way i explained it to u, until this update was done everything stopped working the way they use to.
We are stilling not able to check out on the website, and we cant login in to wp-admin, its getting really annoying now that its been a week and we are still at the same issue. and even if it worked for 2hrs why does the issue keeps coming back
Hello,
Background color for breadcrumbs can be set only if use only color, not image. If background image is uploaded then background color can’t be set, because your image has background color already.
Concerning the login panel. Some plugin is causing the issue. You can rename plugins folder via FTP and check it.
Regards,
Eva Kemp.
once i activate all i can login and i only activated the plugins that came with the theme and still same issue, please stop telling me what to try and please look at the issue its your plugins that came with the theme is the issue
Hello,
You’re using a lot of 3rd-party plugins that are causing the issue.
So please disable all 3rd-party plugins and check login page then.
Regards,
Eva Kemp.
i disabled all plugins before and i told you, i only activated the plugins that came with the theme and still having the issues
Your theme (ROYAL – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Overrides (WooCommerce):
royal/woocommerce/archive-product.php,
royal/woocommerce/cart/cart-empty.php,
royal/woocommerce/cart/cart.php,
royal/woocommerce/cart/cross-sells.php,
royal/woocommerce/cart/mini-cart.php version 2.1.0 is out of date. The core version is 2.5.0,
royal/woocommerce/checkout/form-billing.php,
royal/woocommerce/checkout/form-checkout.php,
royal/woocommerce/checkout/form-shipping.php,
royal/woocommerce/content-product.php version 2.4.0 is out of date. The core version is 2.5.0,
royal/woocommerce/content-product_cat.php version 2.4.0 is out of date. The core version is 2.5.0,
royal/woocommerce/content-single-product.php,
royal/woocommerce/content-widget-product.php version – is out of date. The core version is 2.5.0,
royal/woocommerce/global/breadcrumb.php,
royal/woocommerce/global/form-login.php,
royal/woocommerce/global/quantity-input.php version 2.1.0 is out of date. The core version is 2.5.0,
royal/woocommerce/global/wrapper-end.php,
royal/woocommerce/global/wrapper-start.php,
royal/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 2.5.0,
royal/woocommerce/loop/loop-end.php,
royal/woocommerce/loop/loop-start.php,
royal/woocommerce/loop/no-products-found.php,
royal/woocommerce/loop/pagination.php,
royal/woocommerce/loop/sale-flash.php,
royal/woocommerce/myaccount/form-edit-address.php,
royal/woocommerce/myaccount/form-login.php,
royal/woocommerce/myaccount/my-address.php,
royal/woocommerce/single-product/add-to-cart/simple.php,
royal/woocommerce/single-product/product-image.php,
royal/woocommerce/single-product/product-thumbnails.php,
royal/woocommerce/single-product/related.php,
royal/woocommerce/single-product/sale-flash.php,
royal/woocommerce/single-product/short-description.php,
royal/woocommerce/single-product/tabs/tabs.php,
royal/woocommerce/single-product/up-sells.php,
royal/woocommerce/single-product-reviews.php,
royal/woocommerce/single-product.php
Hello,
We haven’t released new theme version yet, so we recommend to revert back to old Woocommerce version for now.
Thank you.
Regards,
Eva Kemp.
Dont have a old copy of woocommerce
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