Hello, @Vijith,

Thank you for contacting us and for using XStore.

We are currently in need of some specific information and access to your website to assist you more effectively.

Could you please provide us with the URL of the page where the product tile appears in the Breadcrumb navigation? Additionally, we would appreciate it if you could grant us access to your site’s wp-admin area. For security purposes, please submit these credentials through the private content area.

We strongly advise that you perform a complete backup of your site before proceeding with these steps to ensure that your data remains safe.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @talbarashi,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon reviewing your website, we have confirmed that the filter widget in the shop sidebar area is functioning and displaying correctly. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you wish to make any adjustments to the shop sidebar, you may do so by navigating to: Appearance > Widgets > Shop Sidebar Area. https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Furthermore, you have the option to customize the shop page sidebar position by following this path: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Festigift,

1/ Thank you for reaching out with your concern about sorting categories by name in the Mobile Menu Additional Tab. We understand the importance of having a well-organized menu on your website. Fortunately, you can achieve this by following the steps below:

1)Create a New Menu:

Navigate to your WordPress dashboard.
Go to “Appearance” and select “Menu.”
Create a new menu and name it “Categories.”

2)Add Categories to the Menu:
In the “Add menu items” section on the left, locate and select “Categories.”
Add the desired categories to your menu, arranging them in the order you prefer.
Save the menu.

3)Navigate to Theme Settings:
Head to “XStore” in your WordPress dashboard.
Select “Theme Settings.”

4)Access Header Builder:
Inside “Theme Settings,” locate and click on “Header Builder.”

5)Configure Mobile Menu:

Within the Header Builder, find the “Mobile Menu” section.
In the “Additionally” tab content, set it to “Menu.”

6)Select Extra Tab:
In the “Select Extra Tab” dropdown, choose the menu you created earlier, named “Categories.”

7)Save Changes:
Don’t forget to save your changes to ensure they take effect.

For a step-by-step guide on resolving this issue, please refer to the image at the following link:
https://imgur.com/a/jlEkToo

By following these steps, you should have successfully sorted your categories by name in the Mobile Menu Additional Tab.

2/ To edit shop sidebar, Please navigate to Appearance > Widgets > Shop sidebar area. https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

We hope this helps.

If you encounter any further issues or have additional questions, please don’t hesitate to let us know.

Best Regards,
8Theme’s Team

Hello, @albaghlisponge,

Thank you for your response.

You can view the result in your site’s customizer mode. To view the result on the front end of your site, this is likely due to the server cache (CDN) that is enabled on your site, as shown in the screenshot under uploaded files area.

We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you temporarily disable any CDN caching and cache plugins, clear your browser cache, and then check again.

We appreciate your business and thank you for choosing 8Theme’s Team.

Best Regards,
8Theme’s Team

Hello, @Bark,

Thank you for contacting us and for using XStore.

You can add a banner at the top of each category page and sub-category. Please go to Products > Categories > edit category > add content into Description area.

it can be a static block shortcode.

We have recorded a video for you, please watch it and follow the steps shown in the video under the private content area.

We sincerely hope that this assistance proves beneficial to you.

Best regards,
The 8Theme Team

Hello, @costas,

Thank you for providing us with the wp-admin login details.

1/ Upon reviewing your site, we have noticed that it is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

2/ Afterward, we would recommend you apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

3/ Please select the gallery type under XStore Builders > Single Product Builder via the Customizer, and the settings have been published.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Ameer,

Thank you for your response.

We are pleased to inform you that upon thorough review of your website, we have found it to be functioning correctly and displaying as intended. Additionally, we can confirm that there is no “Error Establishing a Database Connection” on your website’s homepage.

For your reference, we have recorded a video demonstrating the current status of your website. You can view this video in the private content area provided.

We trust this will be helpful to you.

Best regards,
The 8Theme Team

Hello, @solyman111,

Thank you for contacting us and for using XStore.

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

If the issue persist, Please create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and patience.

Best Regards,
8Theme’s Team

Hello, @Incanda,

Thank you for providing us with the wp-admin access to your site.

We have conducted a thorough review of the matter on our test site and can confirm that there are no issues present. For your reference, we have included a screenshot in the private content area.

1/ Upon review, we have noticed that your website is currently running an outdated version of the XStore theme and core plugin.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

2/ We would like to inform you that if you have imported a demo site utilizing WPBakery, it is essential to continue using the WPBakery Page Builder to ensure optimal performance and to prevent any potential inconveniences.

We recommend that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Wp-bakery or Elementor) at any given time.

We appreciate your cooperation.

We hope this information is helpful to you.

3/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation

Best Regards,
The 8Theme Team

Hello, @Incanda,

Thank you for contacting us and for using XStore.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Rodrigo Carlos,

Thank you for your response.

1/ We would like to inform you that within the Xstore theme, there is a feature available titled ‘Product Content Elements’ for customizing the product block/design. You can access this option by navigating to: Xstore > Theme Options > WooCommerce (Shop) > Shop > Product Design.

For your convenience, we have provided a visual reference which can be viewed at the following link: (https://paste.pics/RGM4J)

2/ If you wish to customize the product block to give it this design as shown in the attached screenshot.

A/ XStore Badges on Products: https://www.8theme.com/documentation/docs/xstore-badges-on-products/

We understand your concern about the Free Shipping label appears (only when the product has free shipping);. Our theme functionality is designed to be comprehensive, but sometimes specific needs or adjustments might not be predefined. In this case, you have a couple of options:

1. You can use any third-party plugin for it, which better meets your requirements but at your own risk.
2. Alternatively, you can request additional customization to address your specific requirement (https://www.8theme.com/account/#etheme_customization_panel).

B/ – the crossed out price is above the promotional price and the font size and color of the crossed out price is smaller;

Please provide url of the page on which the crossed out price/sale price appears, so that we will check and help you with custom CSS code to the crossed out price is above the promotional price and the font size and color of the crossed out price is smaller;

C/ To enable percentage labels for sale items, please navigate to: Theme Options > WooCommerce > Shop Elements > Product Badges > Enable Percentage for Sale Labels & “Show Sale Percentage For Variable Products”

If the available option does not meet your needs, you may consider using an additional plugin.

D/ We regret to inform you that the functionality to display credit card installments below the price is not currently available in our standard features.

However, we can offer you a couple of alternatives to meet your needs:

1. You may consider using a third-party plugin that provides this functionality. Please note that while this can be a viable solution, any implementation of third-party plugins should be undertaken at your own risk.

2. Alternatively, we invite you to explore our customization services. You can submit a request for specific enhancements tailored to your requirements by visiting our customization panel here: (https://www.8theme.com/account/#etheme_customization_panel).

We appreciate your understanding and are here to assist with any further inquiries you might have.

Best Regards,
The 8Theme Team

Hello, @Hussain,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Best Regards,
8Theme’s Team

Hello, @Guilherme,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @hafunerix,

Thank you for contacting us and for using XStore.

To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @costas,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

For your reference, we have selected the gallery type under XStore Builders > Single Product Builder via the Customizer, and the settings have been published.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team