Before you respond to my issue, I contacted your customer support via chat. So, Helen told me that my theme version is old and I need to update the theme in order to get the compatible with the latest version of woocommerce and it will resolve the issue I have.
I just migrated the website from production server to commercial host. So, I wanted to enable the automatic theme update since this kind of issues can come in the future. So, I created the token and connected the theme with themeforest. Even though the connection was successful, I can’t update the theme automatically as it supposed. Can you please check on that issue first. I had to manually update the theme because of that.
I downloaded your latest version of the theme and replaced it with the one I currently have. But, it still says that I have a new theme update in the dashboard. Please refer this screenshot. http://prntscr.com/fq90ms
Since the update would resolve the issue I have with the pricing in the single product page, can you please check what’s wrong with the automatic update in my website.
Looking forward to your fast respond
Thank You
shashikamanoj
Participant
June 30, 2017 at 08:49
Hi
How can I change the layout of the variable product layout the way it is in the image I have attached with this message. I want to remove the range and put the bottom price under the title of the product. http://prntscr.com/fpwooe
Please, contact administrator for this information.
shashikamanoj
Participant
June 16, 2017 at 14:25
If you are like this. This would the first and last time I would every buy your theme. I have had worst issues with my previous themes and support has nothing but very helpful for that. They were with me until the end of the project and helped me to complete it the exactly I want. Your support is very disappointed if you treat us like this.
shashikamanoj
Participant
June 16, 2017 at 05:18
Hi Olga
I know this is a default feature. As you know, I didn’t purchase woocommerce. I purchased your website. So, I expect little support than this saying that this is a default feature of woocommerce.
I have work with so many wordpress templates and their support. They never says that this is a default feature of a plugin they have used inside the website. It’s their responsibility to support their customers who paid to get the template. And all other support does that in really good.
We don’t purchase website to have it’s look and feel. We purchase the support as well. So, please give me a reasonable solution that this. This is your template. I’m just asking a simple change. You should help me to have that in your template.
So, again, I’m seeking your help for this. I don’t care if that’s a custom code or any other change. How can I change the pricing they way I have mentioned in the previous message
Looking forward to your fast respond
shashikamanoj
Participant
June 15, 2017 at 14:32
Can you please reply to this..
Viewing 8 results -
1 through 8 (of 8 total)
Viewing 8 posts - 1 through 8 (of 8 total)
Join 80,000+ WordPress & WooCommerce users who rely on our world-class support!
Join Now
Your request matters!If your request is taking longer than expected, please let our General Support Manager know.Contact Manager
