Hello,

You’re welcome!

Yes, the System location is the correct one.

Best Regards,
8Theme’s Team

Hello, Davor,

Here is what we get – https://prnt.sc/euRbVl5asM7y
We kindly ask you to ensure that the access credentials you have provided are correct and functioning properly. As a minimum, we recommend that you try logging in yourself using the same credentials to verify their accuracy.

We appreciate your cooperation and look forward to resolving this matter together.

Best Regards,
8Theme’s Team

Hello, Tugba,

Please check the result.
Changes were made in Loco Translate > Themes > XStore.

Best Regards,
8Theme’s Team

Hello, Naeem,

Thank you for reaching out to us.

1/ Could you please record videos of problems?
Upload them on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your inquiry.

We understand that you would like to provide early access to exclusive products for specific users by password-protecting a group of products, and you’re looking for a more streamlined approach than individually protecting each product. Your idea of applying password protection to a dedicated template for these exclusive products is a great one.

While WooCommerce does offer individual product password protection, applying password protection to an entire template is not a default feature. However, there are a few ways you can achieve this:

1. **Using additional plugin**: You may consider using third-party plugins to implement your idea. Although we have not tested these plugins with our theme and cannot provide specific recommendations, here are a few that may be helpful (based on publicly available information). Please note that we cannot take responsibility for the functionality of third-party plugins, nor can we assist with their configuration, as this falls outside the scope of our support:

For example, you can create a custom product archive or single product template for your exclusive products using Pro Elements or Elementor Pro, and then restrict access to that template using a plugin like **Restrict Content Pro** or **MemberPress**.

Plugins like **WooCommerce Memberships** or **Restrict Content Pro** allow you to restrict access to specific products or categories based on user roles or membership levels. You can create a category for your exclusive products and restrict access to that category, which would eliminate the need to password-protect each product individually.

**Password-Protecting a Product Category**: Another option is to use a plugin like **Password Protected Categories for WooCommerce**. This plugin allows you to password-protect entire product categories, so you can create a category for your exclusive products and apply a single password to that category. This would allow you to add products to the category without needing to set individual product protections.

2. **Custom Development**: You may want to consider custom development. A developer could create a custom solution that applies password protection to a specific product template or category, allowing you to manage access more easily.

Best Regards,
8Theme’s Team

Hello, Carry Sane,

Thank you for reaching out to us.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best regards,
8Theme’s Team

Hello, LVRB Love’s Rebel,

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Tugba,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

The issue was caused by an unclosed bracket in the custom CSS code. We have now resolved it.

Best Regards,
8Theme’s Team

Hello, Tarique,

We appreciate your prompt response.

Please note that empty categories https://prnt.sc/QsC7OhyCNCff are not displayed.

Warm Regards,
The 8Theme Team

Dear Customer,

We have noticed that you are using a PNG image with a transparent background, which is why you are experiencing the current issue. To resolve this, you may either replace the image or apply custom CSS code:

.single-product img.zoomImg {
    background-color: white !important;
}

Best regards,
8Theme Team

Hello, Gracu_,

Thank you for reaching out to us.

You need to update the Core plugin – https://prnt.sc/7e_tDzLyq9ap https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Private content

Best regards,
8Theme’s Team

Hello, Mauro,

Thank you for reaching out to us.

https://prnt.sc/_R4iV2XBMlYI – please provide correct credentials.

Additionally, we would appreciate it if you could share some screenshots to help us better understand your request.

We look forward to your response.
Best Regards,
8Theme’s Team