Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Custom CSS code can be used:

.et_second-description ol {
    margin-top: 25px;
}

or use br tag where it is needed https://prnt.sc/iu0CdoLvWBrd manually.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To add two languages, such as Arabic and English, to your website using Elementor, you will need to use a multilingual plugin. One of the most popular options is **WPML (WordPress Multilingual Plugin)** https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ or **Polylang**. These plugins allow you to create and manage content in multiple languages, including RTL (Right-to-Left) languages like Arabic.

Best Regards,
8Theme’s Team

Hello, Juergen,

Please clear cache and check now.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We appreciate your message and are happy to assist you.

We have clients who use both plugins, although not simultaneously. The choice of which plugin to use will ultimately depend on your preferences. You may conduct performance tests for each of them to determine which one best suits your needs. On our demo sites, we prefer to use WP Rocket.

Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme Team

Hello, Adrian,

You’re welcome!

1/ After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

2/ There is no such option, unfortunately.
If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

Best Regards,
8Theme’s Team

Hello, Tugba,

Please delete this code – https://prnt.sc/lUfZGfkeERH2 and use the next code in Theme options > Theme custom CSS > Global:

.et-heart:before {
    color: #7A7C6A;
    background-color: white;
    padding: 10px;
    border-radius: 100px;
}
.xstore-wishlist-icon:hover .et-heart:before {
    color: red !important;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us

https://prnt.sc/iZ-LXV7qSnC9 should be renamed to xstore-fr_FR.po

Best regards,
8Theme’s Team

Hello, Adrian,

Thank you for reaching out to us.

1/ We’ve regenerated .pot files for you and synchronized translations.

2/ Please check the result.

3/ Add descriptions – https://prnt.sc/rFYD2aVMZTWz , then go to XStore Builders > Archive Products via Elementor > edit template > add next elements https://prnt.sc/g77EhdqCK0y9 to page content.

Additionally, for any separate questions, we kindly ask that you open new topics in our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Best Regards,
8Theme’s Team

Hello, Juergen,

Thank you for reaching out to us. We appreciate your patience and would be happy to assist you with the issues you’re experiencing.

1/ The result you get comes from here – https://prnt.sc/OhxU-7VP73Oh
In this case, we do not recommend using Elementor’s global style settings for links.

2/ Solved.

Best Regards,
8Theme’s Team

Hello, Mirko,

Thank you for reaching out to us.

We understand that you are experiencing issues after upgrading to WordPress 6.7. For future updates, we kindly ask that you ensure compatibility has been confirmed for the theme by checking the update history at the following link: https://xstore.8theme.com/update-history/

At the moment, we are actively working on the necessary updates. In the private content area, you will find a link to download the XStore Core plugin. Please replace the current plugin on your website with this version and let us know if it resolves the issue.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, khurram virk,

Good day to you! We hope this message finds you in good health.

Could you kindly provide screenshots to help us better understand your requests? Additionally, provide temporary wp-admin access.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing issues after upgrading to WordPress 6.7. For future updates, we kindly ask that you ensure compatibility has been confirmed for the theme by checking the update history at the following link: https://xstore.8theme.com/update-history/

At the moment, we are actively working on the necessary updates. In the private content area, you will find a link to download the XStore Core plugin. Please replace the current plugin on your website with this version and let us know if it resolves the issue.

Thank you for your understanding and cooperation.
Best Regards,
8Theme’s Team

Hello, Zakeyhizem,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team