Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We are currently unable to access the wp-admin area of your website. Could you please confirm if any changes have been made to the login credentials or access settings?

Edit Slider Revolution > settings of navigation > bullets – https://prnt.sc/Zn7YL9KSGiAM
https://www.sliderrevolution.com/documentation/navigation-bullets/

Slider settings > hover on elements – https://www.sliderrevolution.com/documentation/mouse-hover-settings/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

We hope this message finds you well.

We have observed that the login page is currently redirecting to the default WordPress login screen (please refer to the screenshot here: https://prnt.sc/nnth3gwCon74), and we are unable to access the admin panel using the credentials you have provided.

Could you kindly verify the login details at your earliest convenience? In order for us to proceed with the theme and demo content installation, we require access to an account with administrative privileges. Please ensure that the login credentials are correct and functional. If possible, we would appreciate it if you could test the login yourself or provide a short video confirming that the access details are working properly.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Additionally, please share the link to the specific demo version you would like us to install, so we can proceed accordingly.

If you would prefer to attempt the demo content installation yourself, we kindly recommend disabling all third-party plugins before initiating the import process. If you are unsure which plugins to deactivate, you may disable all of them. The necessary plugins will be automatically activated during the demo import, and you can re-enable any additional plugins once the import has been successfully completed.

Thank you for your attention to this matter. We look forward to your response and are happy to assist further as needed.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have received your message regarding the error related to the linked variation. In order to assist you more effectively, could you please provide us with additional details such as screenshots of the issue and the steps to reproduce the error?

Could you please provide temporary FTP access also? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation and look forward to resolving this for you.

Best Regards,
8Theme’s Team

Hello,

Please try this link to the video – https://fex.net/s/xx2voaa

We have removed the duplicate pages as requested.

Should you need any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

We kindly recommend using the Google Chrome browser to edit transparency settings for the best experience.

Please read this article about how to use XStore Patcher – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

Warm Regards,
The 8Theme Team

Hello,

Could you please confirm if we understood your request correctly — are you looking to make the sticky header transparent? If so, please find the relevant settings on this screenshot – https://prnt.sc/e69MrRtBasqK (Theme Options > Header Builder > Header sticky)

To make the main (static) header transparent, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1. Kindly clear your browser cache and check the Shop page again. If the issue with the product grid persists, please provide us with a link to the specific page where the problem occurs.

2. Here is what we see on your single product page > related products – https://gyazo.com/317a3e9449085ab0e6a13b7e58e7c119
We would appreciate it if you could share a video demonstrating the issue and let us know which browser you are using.

Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you kindly specify which demo version you would like to import?

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We kindly recommend reviewing the following resources for more information regarding variable products and the variation swatches feature included in our theme:

– WooCommerce documentation on variable products: https://woocommerce.com/document/variable-product/
– Video tutorial on the variation swatches feature: https://youtu.be/LgzC4iK-j6A?feature=shared

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary FTP access also? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

We kindly ask you to check the wp-admin access credentials, as we are currently unable to log in using them.

Warm Regards,
The 8Theme Team