Page 36 – 8theme.com

Forum Replies Created

Viewing 30 posts - 1,051 through 1,080 (of 68,224 total)

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Rose Tyler

Support staff

February 17, 2025 at 11:21

Hello, Hassan,

Thank you for reaching out to us.

1/ What device and browser do you use? We’ve checked from Samsung mobile, Chrome browser, and filters work fine on the Shop page.

2/ “he filter is also not visible on the published version of the product archive page” – please provide URL, because it is visible on the Shop page – https://prnt.sc/3_4diOCaX24q

Best Regards,
8Theme’s Team

#434548 Copied In reply to: In custom product archeive page filter functionality is not working properly

Rose Tyler

Support staff

February 17, 2025 at 10:20

Hello,

We appreciate your prompt response.

Currently, the option to adjust the number of columns on mobile is not available, as shown in the following screenshot: https://prnt.sc/ge-vXzQOFBTA However, you may use custom CSS code as an alternative solution: https://prnt.sc/vvAdR0E45duD

If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

Best regards,
8Theme’s Team

#434540 Copied In reply to: XStore widget “Product Categories” mobile columns

Rose Tyler

Support staff

February 17, 2025 at 10:13

Hello,

Could you please provide examples of the missing elements you are referring to so that we can address and resolve the issue for you?

Best regards,
8Theme’s Team

#434538 Copied In reply to: Demo Content import incomplete Shows some component not installed

Rose Tyler

Support staff

February 17, 2025 at 09:27

Hello,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

#434528 Copied In reply to: XStore widget “Product Categories” mobile columns

Rose Tyler

Support staff

February 17, 2025 at 08:49

Hello,

Thank you for reaching out to us.

We’ve imported demo content for you. Please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#434517 Copied In reply to: Demo Content import incomplete Shows some component not installed

Rose Tyler

Support staff

February 17, 2025 at 08:14

Hello,

Thank you for reaching out to us.

We sincerely appreciate your efforts in troubleshooting the issue. We understand how frustrating this must be, and we are here to assist you.

Please read this article about “sorry, you are not allowed to access this page” issue – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#434513 Copied In reply to: Error when importing Demo then crashes site

Rose Tyler

Support staff

February 17, 2025 at 08:12

Hello, Tobias,

Thank you for reaching out to us.

Theme Options > Mobile panel > edit settings https://prnt.sc/oRppMAWlsXTi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#434511 Copied In reply to: how do i change color i bottom on mobile page

Rose Tyler

Support staff

February 17, 2025 at 08:05

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#434510 Copied In reply to: problem in product stock number and designe

Rose Tyler

Support staff

February 16, 2025 at 16:28

Hello,

Thank you for reaching out to us.

Menu links can be edited via Appearance > Menus.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#434485 Copied In reply to: I want the home icon to take me directly to this home page

Rose Tyler

Support staff

February 16, 2025 at 16:25

Hello, Nirmalya,

The result you see is based on the current settings for banner width: https://prnt.sc/zPxcZA0ItN9Z
We’ve changed mentioned settings for you, please check the result.

Best regards,
8Theme’s Team

#434484 Copied In reply to: i don’t know how this things sifted and i cant change like it was in default

Rose Tyler

Support staff

February 16, 2025 at 15:36

Hello,

Thank you for reaching out to us.

To change the footer text and copyright text, please navigate to Dashboard > Static blocks > edit PreFooter and Footer content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#434479 Copied In reply to: how can i change all footer text from footer

Rose Tyler

Support staff

February 16, 2025 at 15:32

Hello, Reshi,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#434478 Copied In reply to: Category widget not showing all option sunder mobile view

Rose Tyler

Support staff

February 16, 2025 at 14:04

Hello Kostas,

Thank you for reaching out to us.

1. By default, there is no such option from our theme side.
Registration functionality comes from Woocommerce plugin – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Here is a link to Woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

To add custom fields such as business or company details to the registration form, you can try to use a plugin like WooCommerce Checkout Manager or User Registration for WooCommerce.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

To enable registration for companies and add custom fields:
– Navigate to WooCommerce > Settings > Accounts & Privacy to ensure registration is enabled.
– Use a custom fields plugin or custom code to add company-related fields to the registration form.

Contact support of 3rd party plugin to get further assistance.

2. To include custom registration fields in the invoice PDF and email template when an order is completed, you may need to:
– Use a plugin like WooCommerce PDF Invoices & Packing Slips that allows customization of invoice templates.
– Modify the email template by overriding WooCommerce email templates in your theme. You can do this by copying the relevant template file from woocommerce/emails/ to your child theme and adding the custom fields using WooCommerce hooks.

Please note that additional customization in files is outside the scope of our basic support.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

#434467 Copied In reply to: Custom registration fields / new reg field invoice /

Rose Tyler

Support staff

February 16, 2025 at 13:55

Hello,

Thank you for reaching out to us.

Regarding your inquiry, the registration notification messages on the login page are likely generated by the LoginPress plugin rather than the theme itself. Since these messages are not part of the theme’s templates, they may not be available for translation through Loco Translate under the theme section.

To translate these messages, please try the following steps:

1. Check the LoginPress Plugin Translation Files:
– Navigate to Loco Translate > Plugins in your WordPress dashboard.
– Locate LoginPress and check if the translation strings are available there.

2. Verify Custom Messages in LoginPress Settings:
– Go to LoginPress > Customizer and check if the messages can be customized directly from the plugin settings.

3. Check WordPress Default Translations:
– Some registration messages may be part of WordPress core. You can check under Loco Translate > WordPress to see if the strings are available for translation.

4. Check:
– Loco Translate > Plugins > XStore Core > edit translation;
– Loco Translate > Themes > XStore;
– Loco Translate > Plugins > woocommerce;

If you are still unable to locate the text for translation, we recommend reaching out to the LoginPress support team, as they can provide more specific guidance on translating their plugin’s messages.

Please let us know if you need any further assistance.

Warm Regards,
The 8Theme Team

#434466 Copied In reply to: Translation of registration notices in login page

Rose Tyler

Support staff

February 16, 2025 at 13:51

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#434465 Copied In reply to: Category widget not showing all option sunder mobile view

Rose Tyler

Support staff

February 16, 2025 at 13:41

Hello, devssoft,

We sincerely apologize for the delay in our response. Our specialist has conducted certain technical checks on your website.

Kindly clear your cache and review the results now. Additionally, could you please confirm whether our assumption is correct that a different theme was previously used on your website?

We appreciate your cooperation and look forward to your response.

Best regards,
8Theme’s Team

#434463 Copied In reply to: Xstore costumizer infinite loading screen

Rose Tyler

Support staff

February 16, 2025 at 11:35

Hello, Reshi,

Thank you for reaching out to us.

Please check this screenshot – https://prnt.sc/q9ZbzGDN8PHt

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#434456 Copied In reply to: Category widget not showing all option sunder mobile view

Rose Tyler

Support staff

February 16, 2025 at 11:31

Hello,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/

If you would like to schedule maintenance and display a countdown timer on the maintenance page, you may use a maintenance mode plugin that offers scheduling and timer features.

Please let us know if you need further assistance.

Best Regards,
8Theme’s Team

#434455 Copied In reply to: I created under maintenance page. how to show that page in during maintenance
Rose Tyler

Support staff

February 16, 2025 at 10:45
Hello,

Thank you for reaching out to us.

Please provide URLs of pages from your screenshots.

To change the background color of the “Out of Stock” label in product collections, you may need to apply custom CSS. You can add the following CSS code in Theme Options > Custom CSS:

.content-product .out-of-stock { background-color: red !important; }

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team
#434451 Copied In reply to: problem in product stock number and designe
Rose Tyler

Support staff

February 16, 2025 at 10:31

Hello,

Thank you for reaching out to us.

Edit page using Elementor > settings of products element, for example – https://prnt.sc/qmciVMwmY4NR

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#434450 Copied In reply to: i want to show my prouducts in spesific section

Rose Tyler

Support staff

February 16, 2025 at 10:19

Hello, Ar777,

Thank you for reaching out to us.

Could you please let us know which browser you are using? We do not see any issues in the Chrome browser. Kindly conduct testing using different devices and browsers, and share the results with us.

Best Regards,
8Theme’s Team

#434449 Copied In reply to: Checkout page state dropdown issue, random states getting selected

Rose Tyler

Support staff

February 16, 2025 at 09:50

Hello, Carinachan2000,

Thank you for reaching out to us.

Pages > edit page > https://prnt.sc/N2_gb7NK-JG9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#434448 Copied In reply to: Request to Change Banner Image Across Subpages

Rose Tyler

Support staff

February 16, 2025 at 09:12

Hello, Eslam,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#434447 Copied In reply to: Elementor Infinite Scroll is not working in products grid

Rose Tyler

Support staff

February 16, 2025 at 09:01

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results and if this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#434446 Copied In reply to: Variable products show out of stock even though Managing Stock and stock numbers are included

Rose Tyler

Support staff

February 16, 2025 at 08:51

Hello, Chandru,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Please check available settings in XStore builders > Archive Products > edit template > edit settings of element, for example – https://prnt.sc/gINbo-ClOY5g

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#434444 Copied In reply to: How to edit Shop filter on mobile view. Like Enable and disable and Change color. Screen shot attach

Rose Tyler

Support staff

February 16, 2025 at 08:47

Hello, Johaner zambrano,

Thank you for reaching out to us.

We understand that the “Add to Cart” button on the mobile version appears without the text, displaying only a blue button.

Solved https://prnt.sc/isFrfJaSSYgv Please clear cache and check the result.

Best Regards,
8Theme’s Team

#434443 Copied In reply to: Problem with add to cart button in mobile version

Rose Tyler

Support staff

February 16, 2025 at 08:38

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#434442 Copied In reply to: input option background color problem. white instead black

Rose Tyler

Support staff

February 16, 2025 at 08:12

Hello, Kaaskylo,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

We would like to inform you that your website is currently in maintenance mode, which prevents us from accessing it for review. To proceed, please disable the WooCommerce “Coming Soon” mode so that the site becomes visible to visitors who are not logged in.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#434441 Copied In reply to: Website is not accessible on different browser

Rose Tyler

Support staff

February 16, 2025 at 08:02

Hello, @loremstyle,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

#434440 Copied In reply to: Demo Content import incomplete Shows some component not installed

Rose Tyler

Support staff

February 14, 2025 at 19:08

Hello,

What about FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#434364 Copied In reply to: I am experiencing an issue where the banner appears cut off in the mobile view.
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Viewing 30 posts - 1,051 through 1,080 (of 68,224 total)

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