Hello,

Thank you for reaching out to us.

We’ve imported demo content for you. Please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Tobias,

Thank you for reaching out to us.

Theme Options > Mobile panel > edit settings https://prnt.sc/oRppMAWlsXTi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Menu links can be edited via Appearance > Menus.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To change the footer text and copyright text, please navigate to Dashboard > Static blocks > edit PreFooter and Footer content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Kostas,

Thank you for reaching out to us.

1. By default, there is no such option from our theme side.
Registration functionality comes from Woocommerce plugin – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Here is a link to Woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

To add custom fields such as business or company details to the registration form, you can try to use a plugin like WooCommerce Checkout Manager or User Registration for WooCommerce.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

To enable registration for companies and add custom fields:
– Navigate to WooCommerce > Settings > Accounts & Privacy to ensure registration is enabled.
– Use a custom fields plugin or custom code to add company-related fields to the registration form.

Contact support of 3rd party plugin to get further assistance.

2. To include custom registration fields in the invoice PDF and email template when an order is completed, you may need to:
– Use a plugin like WooCommerce PDF Invoices & Packing Slips that allows customization of invoice templates.
– Modify the email template by overriding WooCommerce email templates in your theme. You can do this by copying the relevant template file from woocommerce/emails/ to your child theme and adding the custom fields using WooCommerce hooks.

Please note that additional customization in files is outside the scope of our basic support.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Reshi,

Thank you for reaching out to us.

Please check this screenshot – https://prnt.sc/q9ZbzGDN8PHt

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please provide URLs of pages from your screenshots.

To change the background color of the “Out of Stock” label in product collections, you may need to apply custom CSS. You can add the following CSS code in Theme Options > Custom CSS:

.content-product .out-of-stock {
    background-color: red !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ar777,

Thank you for reaching out to us.

Could you please let us know which browser you are using? We do not see any issues in the Chrome browser. Kindly conduct testing using different devices and browsers, and share the results with us.

Best Regards,
8Theme’s Team

Hello, Eslam,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Chandru,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Please check available settings in XStore builders > Archive Products > edit template > edit settings of element, for example – https://prnt.sc/gINbo-ClOY5g

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @loremstyle,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Nitin Sharma,

1. Have you changed wp-admin access? We can’t log in – https://prnt.sc/se8cd4LN-AyU Please provide the correct credentials.

2. The videos demonstrate the necessary settings that need to be configured. We kindly request you to provide screenshots of your current settings –
https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

3. We can’t connect FTP:

Error:         	Connection timed out after 20 seconds of inactivity
Error:         	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Xstore builders > Archive products > edit template > https://prnt.sc/_NlKxuxS547q

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team