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Viewing 30 posts - 67,381 through 67,410 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 16:15

    Hello,

    Thank you for contacting us.
    Your site is in a maintenance mode http://prntscr.com/dhcbcx. Please provide us with wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 16:08

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 16:02

    Hello,

    Oh, I see. Try to add this code in Custom CSS:

    footer ul.instagram-pics.instagram-size-thumbnail li {
        width: 95px;
        padding: 10px 10px 0 0;
        display: inline-block;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 15:02

    Hello,

    You can create custom sidebar in Appearance > Widgets and add Instagram widget there. Then edit your footer static block and add created sidebar via Widgetised element in Visual Composer editor
    https://8theme.com/demo/docs/woopress/index.html#!/0_footer

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 14:37

    Hello,

    We’ll fix it in the next theme update. Thanks for the report!
    You can wait for the update or go to legenda/framework/theme-functions.php and change this code http://prnt.sc/deg797 to this http://prnt.sc/deg7lt

    <?php if ( is_shop() ): ?>
        <h1 class="title"><span><?php woocommerce_page_title(); ?></span></h1>
    <?php else: ?>
         <h1 class="title"><span><?php the_title(); ?></span></h1>
    <?php endif; ?>

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 11:57

    Hello,

    You’re welcome!
    When I tried to enter WP Dashboard I got this error:
    ERROR: The password you entered for the username is incorrect.
    So please check the credentials or reset the password.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 10:39

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 10:37

    Hello,

    Thank you for contacting us.
    Billing and shipping details on a Checkout page is related Woocommerce configuration, so you need refer to their documentation.
    https://docs.woocommerce.com/document/configuring-woocommerce-settings/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 9, 2016 at 09:44

    Hello,

    You’re welcome!
    Thank you for the notice.
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 16:42

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 15:27

    Hello,

    To show 2 products per row use this code in custom.css file:

    @media (max-width: 480px) {.products-grid.product-count-5 .product:nth-child(n) {
        width: 48% !important;;
    }}

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 15:24

    Hello,

    Please, try this code:

    .breadcrumbs-type-9 .page-content.sidebar-position-without.sidebar-mobile-bottom {
        margin-top: 0;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 15:12

    Hello,

    You can try to add this code in Custom CSS:

    .vc_separator.vc_separator_align_center h4 {
        color: white;
        font-size: 15px !important;
        font-weight: 800;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 15:03

    Hello,

    Please add this code in Custom CSS:

    .navbar {
        padding: 8px 0px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 14:46

    Hello,

    Thank you for contacting us.
    Please read how to translate theme correctly https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
    As for child theme, please make sure your parent theme folder is named “royal” and not “Royal_2.8” https://8theme.com/demo/docs/royal/index.html#!/2_child_theme

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 14:17

    Hello,

    For products gallery go to Theme Options > Single Product Page > Enable slider for gallery images > On.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 14:07

    Hello,

    Thank you for contacting us.
    Could you, please, provide me link to your site in Private Content area?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 13:19

    Hello,

    Go to Woocommerce > Settings > Accounts tab and uncheck “Automatically generate username from customer email”.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 13:03

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 11:03

    Hello,

    As I see you’re using old theme version.
    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/.
    Don’t forget to create back up of your files and database before starting update process!
    https://youtu.be/KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 10:19

    Hello,

    Please try to disable all 3rd-party plugins and check page then.
    If the issue still persists provide us with wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 10:11

    Hello,

    Fixed. Please check it now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 10:04

    Hello,

    If you use child theme you need make changes in style.css file of the child theme and not in custom.css, or you can write code in custom.css of the parent theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 08:40

    Hello,

    Please add this code in Custom CSS:

    .tax-product_cat .cat-banner {
        display: none;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 08:30

    Hello,

    The reason is you’re using special symbol in the image name http://prntscr.com/dgru92. Try to rename the picture and reupload logo image.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 08:26

    Hello,

    We don’t provide support for 3rd-party plugins and can’t guarantee their full compatibility with the theme.
    You can try to add this code in Custom CSS:

    .single-product #jckWooThumbs_img_wrap {
        display: none; 
    }

    or this

    .single-product .images.zoom-disabled.shown {
        display: none;
    }
    .single-product .span6.product_meta {
        width: 100%;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 08:06

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2016 at 08:05

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2016 at 15:42

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2016 at 15:41

    Hello,

    Fixed. Please check it now.

    Regards,
    Rose Tyler.

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    Viewing 67,410 results - 67,381 through 67,410 (of 68,220 total)
Viewing 30 posts - 67,381 through 67,410 (of 68,220 total)
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