Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Done via Appearance > Menus > Main menu.

Warm Regards,
The 8Theme Team

Hello,

Private Content

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

The screenshot you provided highlights issues related to the Access-Control-Allow-Origin header. This article offers a helpful explanation of the matter:
https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/

Please note that it is completely normal not to be familiar with such technical details. We kindly recommend that you contact your hosting provider and ask them to resolve the errors shown in the screenshot.

Once your hosting provider addresses these issues, there will be two possible outcomes:
1. The performance issue may be resolved automatically.
2. If the issue persists, you may need to ask your hosting provider to further investigate the speed concerns.

The speed of the Ajax “Add to Cart” feature is influenced by server response times and database structure. The theme sends requests to your database and waits for a response. If you are experiencing delays, we recommend contacting your hosting provider to discuss potential improvements in server response times.

To further assist you in improving the performance of your Xstore theme, especially the “Add to Cart” functionality, please consider the following suggestions:

### 1. **Check for Plugin Conflicts**
– Temporarily disable all plugins except for WooCommerce, and then reactivate them one at a time to identify any conflicts with WP Rocket or NitroPack.

### 2. **Database Optimization**
– Use plugins like **WP-Optimize** to regularly clean your database of unnecessary data, which can enhance overall performance.

### 3. **Server Performance**
– Verify that your hosting plan provides sufficient resources to handle your store’s traffic. Upgrading to a more robust hosting solution may be necessary.

### 4. **Implement a CDN**
– Employing a Content Delivery Network (CDN) such as Cloudflare can significantly boost your website’s speed by serving content from servers nearest to your users.

### 5. **Review Custom Code**
– Ensure any custom code on your site is optimized and not contributing to performance issues. Inefficient code can drastically reduce site speed.

### 6. **Advanced Caching Techniques**
– Apply advanced caching methods with WP Rocket, ensuring dynamic content like the cart is appropriately managed.

#### Specific to WP Rocket and NitroPack:
– **WP Rocket:** Activate and properly configure **”Optimize JavaScript Delivery”** to minimize render-blocking resources.
– **NitroPack:** Fine-tune the optimization settings to avoid impacting dynamic functionalities such as the cart.

We hope this helps clarify the situation.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

1/ “Im trying to import the a new website as a staging website.
and the same problem in the importing Demo.”
– Kindly provide us with the link to your website along with temporary access credentials so that we can investigate why this issue is recurring on your sites.

2/ Thank you for the screenshots. Please note that the text in question is outdated. The import files cannot be downloaded separately.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We’ve installed the Loco Translate plugin. Please edit the translation for the theme and the Core plugin.
You will be able to disable the Loco plugin once all texts have been translated.

Private Content

2/ Solved via Theme Options > Typography > Headings > Line Height

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Additionally, provide URLs of products from your screenshot.

Warm Regards,
The 8Theme Team

Hello,

You’re most welcome! Wishing you a wonderful day ahead.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To add an Email Subscribers feature to your site, you can use a plugin. There are several popular options available that integrate well with WordPress and our themes, such as Mailchimp or MailPoet. These tools allow you to collect email addresses from your site visitors and send them newsletters or articles directly.

For example, go to XStore > Plugins Installed > install and activate the Mailchimp plugin, then create a form via the settings of this plugin – https://prnt.sc/ejhlxGYEGGAS
Please read more in the docs from the plugin authors – https://www.mc4wp.com/kb/#utm_source=wp-plugin&utm_medium=mailchimp-for-wp&utm_campaign=plugins-page

https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

By default settings for the Shop page come from Theme Options > WooCommerce.
To be able to edit the Shop page using Elementor, please follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/ .

Warm Regards,
The 8Theme Team