Hello Eva,

I’m checking in 3 fashions:

1. by decreasing window’s width until CSS change point
2. by using mobile simulation tools (like Chrome’s Inspect Element etc)
3. on my iPhone 4S device

Best,

Ronen

It is difficult to get a screenshot.

just:
1. go to http://pristige.doart.co.il and notice the location of the different product.(at least by the images – since the text is in Hebrew)
2. Narrow the browser window width until you see that the products are aligned in a single column.
3. you’ll notice that the order of the product had changed as I described before.

In general I need to know if and how I can control the elements order when screen width diminishes, – so I’ll be able to customize it.

Best,

Ronen

Hi Eva,

The map shifted a bit to the right but certainly not centered. a gig portion is still hidden on the left. You need to see the “Google” watermark on the left-hand bottom corner of the map in full width mode.

Best,
Ronen

p.s
Please keep me posted on every final changes so I’ll be able to use them in the future.

Hi Eva,

If I’ll just put these files in the child theme’s folder – would they simply overwrite the ones in the parent theme ? or do I need to edit them on every new Royal version ?

The map issue still not resolved. Please see, if you can, what was changed from vc 4.4.3{4.5.1 by now} & Ultimate Addons 3.4.9{3.11.1 by now} – that introduced this problem.

Let me know if you further need the credentials, else I’ll suspend them.

Best,

Ronen

Hi Eva,

Domain a-giv.co.il is the project in which I used the

older

versions on VC & Ultimate Addons as a temporary solution until I’ll hear from you. So it is not relevant at the moment.

Domain mmins.webzit.co.il uses the latest versions of these plugins (as suggested by you).
Related image can be found in comment #72134 (topic: google map “full width” not showing right)

NOTE: Jack Anderson is using these same access details to resolve the CAPTCHA remove request – so make sure not to login and make changes at the same time. THIS IS A LIVE SITE so please be cautious !

Best,
Ronen

Thank your Jack.

I’ll remove the code as instructed.
The contact form issues a “Error while ajax request” notice when send.
Please your urgent respond since Contact form is unusable and this is a live website !

Enclosed credentials in Private.
Please let me know as soon as you’re done, since Eva Kemp needs the same credentials to handle another issue for this project and it would interfere with yours.

Best,

Ronen

Hello Jack,
thank you for your fast reply.

1.
I found 1st code snippet eassly – but…

2.
$captcha_instance = new ReallySimpleCaptcha(); is found in wp-content/themes/royal/framework/theme-functions.php in:

line 1379 – registration form section – under et_registration_form()
line 1462 – send message from contact form section – under et_send_msg_action()
line 1550 – registration section – under et_registration_action()

3.
The last snippet is not in wp-content/themes/royal/framework/theme-functions.php file

Please your urgent advice.

Best,
Ronen

Hi Eva,

Looks good. Thank you.

Best,

Ronen

Hi Eva,

Done as suggested – yet not solved.

The product gallery images keep vanishing to the left when using the small gallery arrows and the images are not shown in the product main image frame – as you can see in the product page

Please further advice.

Best,

Ronen

Hello Brian/Eva

The problem resides with new versions of VC & Ultimate addons – changing back to 4.4.3 & 3.4.9 respectively, got the map to show full width. (downgrading only Ultimate addons didn’t fix the issue)

If you’d checked via Inspect Element you would have seen that the width was not the issue but margin-left that is in the script or somewhere and is responsive.

Since this plugins versions where publish in your support section I urge you to reexamine compatibility and issue correction or at least a warning of some sort.

Please keep me posted since I want my websites to be fully updated.

Best,

Ronen

enclosed wp-admin credentials in private section.

best,

Ronen

What you’re saying Eva is quite lovely.

Nevertheless, the very css declaration that messes up the menu is in the code you’ve supplied within the theme package, hence your refusal to take care of the matter is simply bad service !

You leave me no choice but to not recommend your product to my clients and colleagues – furthermore I’m oblige to inform all that when it comes to service your seriously deficient.

I’m truly sorry that it comes to this.

Ronen

Hello Olga,

It is very disappointing to get this kind of answer so late into the discussion.

I raised the RTL issue from the beginning and got your collaboration up to this point.

If my memory serves me right there was no menu issue prior to ver 1.7.

I intended to use your product as main platform and offer it to future clients.
Unfortunately your answer oblige me not to do so and look for other products instead.

Since I like your product and would still like to use it I urge you to reconsider and seek solution, Or at least, further instruct me on the matter:
How the mobile menu is working
what changes need to be done ?
changes of CSS, PHP or js ?
any other data I should know so I’ll be able to resolve the issue myself…

Please your rapid reply,

Ronen

Hello Brian,

Thank you for your fast reply.
I get a totally different result:

alternatively, I get black narrow stripe instead of the menu and I get neither the title “ניווט” that you got, nor the comment “SET YOUR MAIN MENU…”

See also this screenshot with ‘Inspect Element’ on the mobile menu actual location:

This is all with the original theme – not the child theme.

Did you changed anything (disabled rtl.css or any plugin)?

Best,

Ronen

Hello Eva,

I’ve updated your permissions – please be cautious and let me know of any change made.

Best,

Ronen