Hi,
Thank you for the reply. Unfortunately, again I cannot agree with you. I read the theme’s description the first time and I just did it again. As per this image – https://8theme.com/images/themeforest/xstore/10.jpg – you are mentioning that everything is included, so I expect to receive what I see in your demo.

“How should we add the support chat for the pre-sale question and inform the customer that this is for demo only even if this text in the currency drop-down is not clear for you?”
# Simple. With the dark mask. You could have mentioned in the dark mask that this is a feature that is not available and on it mention about the chat that’s not available.

I am going to be honest with you, the dark mask was the thing that made me go with your theme and not another one. If that feature is not available, then I want a full refund.

Radu

Hi,

The chat plugin – that does not really prove anything. If I view your live demo and see a live chat, I expect the same feature to have it on my demo also. Even more, seing it’s connected to your XStore support makes me think that I can connect it to my support department also.

The currency switcher – I would need to install a compatible plugin (one that so far you have failed to mention) and I would need to pay someone to make it look exactly like your demo – the top menu I mean.

I am afraid that if you cannot customize my website with the support chat plugin and the currency plugin I will ask for a refund as this is the first time I am seing a demo theme have extra features than the ones actually provided without any notifications.

Let me know what you decide.