Hello Olga
I can see other tickets created after me being answered and not mine. I thought that it’s a technical glitch of yours and my ticket could be showing closed to you because it has happened one time on your platform. No issues but I think your theme does not have what it promises and the support also is not up to the mark. I would like to claim a refund for the same. I have already deactivated the theme from my account. You could delete my purchase code or make it void for use, but I can’t bear your theme. I was promised a full refund if not satisfied, I hope you respect your promise.
Regards
Apoorv Bansal