Thanks for the support! My topic “from Safari when we want to share the site url it actually takes us to the url of your template” has been successfully resolved.
montse
Participant
October 15, 2025 at 16:53
Thanks for the support! My topic “Problems with creating sidebar section within the single product” has been successfully resolved.
montse
Participant
October 15, 2025 at 16:53
Thanks for the support! My topic “We have a problem with shop page We are unable to edit the shop page from the section to customize” has been successfully resolved.
montse
Participant
October 15, 2025 at 16:09
Thanks for the support! My topic “How I can change the purchase code? we put the wrong code” has been successfully resolved.
montse
Participant
October 15, 2025 at 12:13
we are also having trouble adding your google maps widget
montse
Participant
October 8, 2025 at 12:30
Thanks for the support! My topic “The site should not show prices to those who are not registered and approved, but Google shows price” has been successfully resolved.
montse
Participant
October 7, 2025 at 14:42
Now the site has another problem, when you consult from your mobile phone some categories that also have the description the title of the category appears even when you scroll down the page this error does not appear in the categories that do not have descriptions and we are unable to resolve it
Please contact administrator for this information.
montse
Participant
July 17, 2025 at 17:20
The problem is Google indexing, because with this plugin you can’t actually see the site’s prices, but perhaps there is something in the template that allows Google to index these prices, you can test it yourself with the product catalog activated.
Files is visible for topic creator and support staff only.
montse
Participant
June 4, 2025 at 16:03
as you can see in the home page that has another menu the logo is deformed and in the rest of the site it is visible correctly, we are not able to modify the site menu for mobile.
Files is visible for topic creator and support staff only.
montse
Participant
June 4, 2025 at 12:07
Unfortunately we continue to have problems only with the home page menu and we are unable to modify it
montse
Participant
April 22, 2025 at 17:05
you have to enter the Yith Role Based Prices setting, we have set the plugin correctly, but maybe there is a compatibility problem and it does not work, the customer wants the price excluding VAT to be seen in the single product, in addition he requested that it be seen in a darker color in order to highlight the price, but we do not find where to make the change. You will be able to see the price of the product only if you enter the administration.
Please contact administrator for this information.
montse
Participant
April 15, 2025 at 12:44
We have another problem, in the products page to make the price with VAT, but we have set the Woocommerce without VAT, it seems that this text is part of the template, what should we do to change it? look link of page
Please contact administrator for this information.
montse
Participant
March 20, 2025 at 17:32
we continue to have the problem on this page https://airklim.it/contatti/ in the box where the telephone and email appear it does not read the links “mailto: and tel:” why?
montse
Participant
March 19, 2025 at 10:48
we have another problem on contact page in the box where the phone and email appear it does not read the links “mailto: and tel:” why?
Please contact administrator for this information.
montse
Participant
March 19, 2025 at 10:33
the client wants each category to have a different breadcrumb that fills the screen completely from left to right
Please contact administrator for this information.
Files is visible for topic creator and support staff only.
montse
Participant
March 17, 2025 at 16:29
We have another problem with the
Breadcrumbs in the single product category, it shows us the image is too small and does not expand to the full width of the
Breadcrumbs
montse
Participant
March 17, 2025 at 11:33
We also have another problem, in the header of the site when looking from a mobile phone we don’t know why the company logo is squashed
montse
Participant
January 14, 2025 at 16:25
In fact I can see the part for filling out credit cards from the Safari browser but not from Google Chrome, why?
Files is visible for topic creator and support staff only.
montse
Participant
January 14, 2025 at 15:44
Instead for this client we have not made any updates to the plugins and everything works perfectly
Please contact administrator for this information.
montse
Participant
January 14, 2025 at 12:02
do you need some more?
montse
Participant
November 21, 2024 at 13:50
we have problems too
Please contact administrator for this information.
montse
Participant
November 21, 2024 at 12:50
FTP
Please contact administrator for this information.
montse
Participant
June 28, 2024 at 15:45
tahnk you very much, but why i see category products and only products on the shop page? i prefer see only products because the category don’t have images
montse
Participant
May 31, 2024 at 10:43
try now
montse
Participant
May 31, 2024 at 10:33
ti prego di guardare il prodotto già inserito noi vogliamo aggiungere una tab per mettere altri testi, per non avere problemi con il template questa tab la possiamo chiamare “Altre Informazioni”
montse
Participant
March 14, 2024 at 12:54
wow!!! thank you very much
montse
Participant
March 14, 2024 at 12:42
FTP
Please contact administrator for this information.
montse
Participant
March 14, 2024 at 12:37
there are several plugins is that the plugin we need to replace via ftp?
