Hi there,

thanks for your reply. I can confirm that after the sticky bar deactivation the problem has been solved.

I would like to let you know that this issue affected all the credit card widgets and not only Stripe.

Thanks for your helpful support.

Hi,

thanks for the message. I am surely going to write to the plugin support informing them of your precious information.

But I tried as well to use another Stripe plugin ( that is currently installed) and unfortunately the situation is the same.

During the first time visit of the website, once you are adding the credit card details, if you touch the mouse alla the data disappear.

We did not have any issues since the beginning of the last week. it is pretty strange because there were not any changes.

Thanks

So, unfortunately I do not think that is just a plugin matter because this problem happens all the time since last week.

Hi,

I think that this solution is not working and since I received your message I am not even able to browse on the website because the connection became super slow.

It is almost impossible to load any pages. I did try from mobile and desktop and the results are the same. Check the screenshot please. To run the website I need to refresh the page several times so please I need to know what you did because I believe that we need to test another solution.

By the way If you navigate the website using a “clean navigation” (new browser for example) you can realize that the issue on the credit card details it is still active.

Please test it clicking: “Carte de paiment the 3rd available option.”

Thanks