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Viewing 29 posts - 91 through 119 (of 119 total)
  • Avatar: CJMillar82
    CJMillar82
    Participant
    December 19, 2014 at 19:02

    Google Analytics doesn’t work for e-commerce/transactions STILL. We have now tested 3 different plugins. In addition, the cart doesn’t work. And now you are saying that you can’t place an order, yet I can test it and it works for me. Great…and with the site we purchased Royal theme for, we can’t date any of the plugins bc it says we don’t have the license (it was packaged with Royal). Yes, I started a separate thread in there, but this is beyond frustrating.

    I’ve never had a theme have so many issues that can’t even work with Google Analytics!!!!!

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 19, 2014 at 18:57

    When I try to add an item to the cart, I Am now seeing an error that says “undefined” however the item does still add to cart. I’ve had so many issues with this theme and the Royal theme it’s amazing…

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 19, 2014 at 18:55

    I have no idea what you are talking about – when I place an order I get here – https://giddyupgear.com/checkout/

    What are you clicking and what site are you on? The site is giddyupgear.com

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 15, 2014 at 18:06

    Also we STILL can’t get Google analytics to work regardless of what plugin we use at all anywhere. It has to be an issue with the theme.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 15, 2014 at 17:07

    We are forcing HTTPS and the SSL certificate is assigned properly as per GoDaddy and we are using the Intuit payment processing plugin. The SSL is specific to our domain. It IS configured correctly.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 12, 2014 at 22:06

    I’ve done all of that and tested three different integration tools as stated above. The issue again is ONLY with your theme. I’ve had no issues with any of my other client’s websites where I’ve used all of these same themes.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 12, 2014 at 21:49

    Site looks okay, however I still don’t see any e-commerce data in Google Analytics and I’ve just done a test order. Please look into why Google Analytics won’t work regardless of what code we use where!

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 12, 2014 at 17:43

    Yes all backed up. Go ahead and have at it! Thank you!

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 12, 2014 at 03:22

    This theme has been nothing but issues. I posted another thread because customers can’t place orders (slight issue!!!) and Google Analytics won’t integrate no matter what tool, plugin, or built in option I use. And now to top it off, I can’t update the theme without getting an error.

    Still waiting for help, very frustrated, and considering pulling this site and my other client’s site (on Royal) off these themes onto one that we can get to work successfully if we can’t get this fixed ASAP. *sigh* so frustrating because I really like the look of these themes, but they need to actually work too.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 12, 2014 at 02:20

    I tried updating to the new version but get the error that the destination folder already exists. This is crazy and we are losing sales. can you PLEASE help with this?

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 11, 2014 at 18:33

    There is also a third checkout page called simply Checkout with short code [woocommerce_checkout]

    Why are there three checkout pages? We do not have an account with Mijireh.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 11, 2014 at 18:19

    Error when trying to access either cart page: Mijireh_Exception thrown

    Access key required to view checkout preview

    There are still two checkout pages with the same exact name.
    Mijireh Secure Checkout – Private 2014/06/23
    Last Modified

    Mijireh Secure Checkout – Private 2014/01/04
    Last Modified

    _____________________________________

    Google Analytics still not tracking e-commrce at all despite more orders trying to come through today.

    _____________________________________

    Fatal error / duplicating orders or can’t complete order / memory error can’t complete order still occurring as errors for customers

    _____________________________________

    Site page load speed incredibly slow despite adding a cache plugin and adding additional memory to server hosting plan. This is also tied to the cart error.

    We really need to get these resolved as we are losing volume here in orders and sales in peak holiday season. Thank you for all of your help and troubleshooting this with us.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 11, 2014 at 17:52

    I logged in and there are still two checkout pages and we are unable to access either.

    We also received this error from a customer today:

    Received a voice message from client regarding “fatal error” message when confirming payment/ order.

    I called her and she mentioned the memory limit specifically stating that WP is out of memory.

    When I checked with GoDaddy (who does our hosting) we are only using 10% of our available (and I just increased memory again to make sure) and we are still seeing this with customers. Site speed is very slow, and the duplicate checkout pages still exist, and on top of it we are seeing the issues with the cart. Google Analytics also is not working AT ALL despite testing THREE plugins now. PLEASE HELP!

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 11, 2014 at 10:38

    We have not made changes to the theme from a custom perspective – yes you may update.

    Site FTP access can be provided.

    Please, contact administrator
    for this information.
    Avatar: CJMillar82
    CJMillar82
    Participant
    December 11, 2014 at 09:26

    We have two separate issues that are specific to this theme. They are both URGENT!
    1. The theme and WooCommerce are not playing nicely together causing intermittent issues and duplicate orders for customers that are then cancelled as they’ve instead opted to order elsewhere. This issues is HUGE!!!

    2. Google Analytics e-commerce tracking WILL NOT WORK no matter what plugin we use. We have now tested deploying the code via WooCommerce settings, Yoast SEO plugin, and a separate Google Analytics plugin. This is beyond frustrating.

    We have tested ALL OF THE ABOVE on multiple other themes without any issue, so we know it has to do with the cart and checkout process of THIS SPECIFIC THEME as stated earlier. In addition we are unable to access the cart / checkout pages as they are marked as private in our theme and there seems to be a duplicate set of these pages “Mijireh Secure Checkout”. We believe that the fact that there are duplicate pages may be the issue, however without being able to access these pages, we can’t test or resolve this. PLEASE HELP!!!!

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 11, 2014 at 02:35

    The issue is specific to this theme.

    Avatar: CJMillar82
    CJMillar82
    Participant
    December 5, 2014 at 17:08

    Thanks! For some reason I couldn’t find it anywhere. I knew it had to be in there somewhere!!!

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 24, 2014 at 17:00

    got it – thanks!

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 23, 2014 at 03:37

    Looks great thank you!

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 21, 2014 at 02:17

    Included below

    Please, contact administrator
    for this information.
    Avatar: CJMillar82
    CJMillar82
    Participant
    November 20, 2014 at 08:57

    Durr…fixed the duplicate button issue…sorry about that.
    The other issues remain in that there’s no icon to get to the wishlist with the heart like I had tried.
    Also the heart and the add to cart button aren’t lining up right. Thank you again for your help!

    And on the actual wishlist page, the share button only shows Facebook and everything else is all scrambled and formatted strangely.

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 20, 2014 at 08:16

    Whoa you guys are fast!!!

    YAY it worked thank you!!!!

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 20, 2014 at 08:13

    When I try to change it on the Typography page, it only changes the main menu items. I need the sub-menu items to be the same as the main menu in font size. Please help! Right now it changes the first sub-menu item in the dropdown only and the rest are a different font size which looks awful.

    http://giddyupgear.horseflydigital.com

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 20, 2014 at 08:10

    This only changes the main menu – how do I change the sub-menu items on that main menu?

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 17, 2014 at 23:23

    How do I do this? With the Royal theme it was all there when I installed the theme!

    Hello @CJMillar82,

    You can install other templates importing xml files what are located in the theme package in folder XML_Data.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 14, 2014 at 02:22

    How do I do that? The Royal theme has the demos in there to choose from. How do I do that for Legenda?

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 12, 2014 at 17:18

    Where do I go to choose the different skins? None of them are showing up for me. Just a few of the demo pages, without the actual skins we saw in the site demo.

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 12, 2014 at 17:16

    But the site isn’t going to be e-commerce, just informational/corporate. Do I still need the WooCommerce plugin for that? I want to make sure people can’t add to cart or shop on the site at all. Please help thank you!

    Avatar: CJMillar82
    CJMillar82
    Participant
    November 12, 2014 at 03:54

    I also have the same problem and don’t see any demo data in there for the different formats.

    Please, contact administrator
    for this information.
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Viewing 29 posts - 91 through 119 (of 119 total)
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