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Viewing 30 posts - 1 through 30 (of 32 total)
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  • Avatar: B
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    Participant
    May 27, 2025 at 21:54

    problem: not showing underline below active menu item

    pls suggest

    #445695 Copied In reply to: store is empty when i import demo of any theme
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    Participant
    May 27, 2025 at 15:49

    wp admin access

    Please contact administrator
    for this information.
    #445675 Copied In reply to: store is empty when i import demo of any theme
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    Participant
    January 6, 2025 at 11:06

    Thanks Luca

    1/ Noted about reply to same ticket.
    some situation makes it difficult to wait

    Please note, the Theme is Excellent, that the reason I have two license,
    and, recently I renewed the support only to reach to you due the speed issue.

    2/ Noted all your suggestions. Will follow each.

    thanks
    BRKT

    #429608 Copied In reply to: suddenly, SITE became slow. Please suggest the best solution.
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    Participant
    January 5, 2025 at 13:36

    Hello please address this ticket.
    Thanks

    #429550 Copied In reply to: suddenly, SITE became slow. Please suggest the best solution.
    Avatar: B
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    Participant
    January 5, 2025 at 08:06

    Hello,
    Please consider,
    before a month, I have renewed the support only because of Performance issues. such an excellent theme that I have two licenses and currently renewed support.
    But I’m an in difficult situation, how AND WHAT i will say to my clients.

    therefore, Please suggest viable solutions.
    Thanks
    Brkt

    #429545 Copied In reply to: suddenly, SITE became slow. Please suggest the best solution.
    Avatar: B
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    Participant
    December 30, 2024 at 16:16

    Hello.
    For this one FTB is bit complecated
    Could you let me know what file to be updated.
    or let me have .php and/or .css files that you need to update in this regard.

    Thank you.

    #429105 Copied In reply to: “Size of MENU icon” @ mobile is already set to 1.2, it is not reflecting well in ENGLISH language.
    Avatar: B
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    Participant
    December 24, 2024 at 14:00

    Hi Rose and team

    Thank you.

    #428553 Copied In reply to: “SEARCH” icon (SVG) size & Color inappropriate :
    Avatar: B
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    Participant
    December 24, 2024 at 12:08

    Thank you ROSE

    please look access the admin panel. Credentials added as per your demand.
    Following two issue :
    1) as mentioned in previous message,
    need to fix size & color of “search” icon (SVG) at heater.
    2) “YITH WooCommerce Wishlist”
    Not working, showing some coding-version related bug.

    Thank you.

    Please contact administrator
    for this information.
    #428541 Copied In reply to: “SEARCH” icon (SVG) size & Color inappropriate :
    Avatar: B
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    Participant
    December 10, 2024 at 13:30

    Hello
    Rose Tyler and the support team,

    Appreciating your support.

    Please guide me above (A) & (B) in the following para

    (a) Prior to above stated problem occurred. following plugins, I use to keep enabled.

    *

    Is it safe to enable all of theme?

    *

    1) WPS Hide Login
    / Version 1.9.17.1 | By WPServeur, NicolasKulka, wpformation | View details

    2) W3 Total Cache
    /Version 2.8.0 | By BoldGrid | View details

    3) Super Socializer
    /Version 7.14 | By Team Heateor | View details

    4) Site Kit by Google
    /Version 1.141.0 | By Google | View details

    5) Google Analytics for WooCommerce
    / Version 2.1.8 | By WooCommerce | View details

    6) Advanced Woo Labels
    / Version 2.07 | By ILLID | View details

    (B) with reference to your suggestions,
    What type of customization is being referred in the case of the following plugin.
    “WPC Product Bundles for WooCommerce (Premium)”
    / Version 8.1.5 | By WPClever

    I guess,
    Your suggestion is about :
    (1) to disable ajax for the special-bundle-product related to this plugin and keeping Ajax enable for rest of all products.
    (2) Currently, Ajax is disabled for all product page to server

    Thanks and regards
    barrpah

    Please contact administrator
    for this information.
    #427094 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
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    Participant
    December 9, 2024 at 17:23

    Thank you Rose Tyler
    Thank you Jack Richardson

    I appreciate, let me follow it tomorrow morning.

    xstore, indeed a great them. Sometimes, there are few things i m struggling.
    Let me have your general suggestion OR a link to use it well in our scenario.

    Yours truly,
    barrpath.

    #426960 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
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    Participant
    December 9, 2024 at 16:02

    it looks like all is working now. seems you already fixed,
    Great, appreciate.

    Only remain is : I can’t add-to-cart from the following product:

    https://fouzboutique.com/product/ecru-and-buttermilk-bundle/

    seems ajax or something stopping, you please check.

    Thank you in advance.

    #426936 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    December 9, 2024 at 15:21

    Hello Rose
    I am desperately looking for a update from your end.
    Already written detail in previous msg, to be summarize

    While I choose xstore theme the functionality / navigation is not working.

    however,
    when I change to other default WP theme the site functionality / navigation is working very well.

    for example, as in screenshot, it works well and I m on page 3 of women category. But this is not possible in xstore theme

    Please help
    barrpath

    Files is visible for topic creator and
    support staff only.
    #426926 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
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    Participant
    December 9, 2024 at 13:58

    hi
    while fixing,
    Please look at PRIVATE content of this message to access admin and ftp

    I have corrected the FTP user spelling and tested.

    also consider the following:

    1) I have disabled a plugin
    so you may access the admin by https://fouzboutique.com/wp-admin/

    2) Also, theme changed to WP default theme
    you may change to xstore after success login

    3)
    MAINTENANCE MODE IS ON
    using a plugin that you can see link on the top bar login
    (you may put it OFF, after fixing the xstore on thew website. )

    Thanks.

    Please contact administrator
    for this information.
    #426917 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
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    Participant
    December 9, 2024 at 12:45

    current status :

    1) Following your suggestion, Rather than changing memory limit to 1000MB
    it is not 2000 MB

    2) Display error is disabled from the wp-config

    3) do you suggest to install following plugin :
    WP Super Cache earns the top spot in our review with more than two million active installations. This free plugin is popular for a reason: it simply makes and stores a static copy of each web page on your server, allowing lightning-fast loading for visitors.

    I’m in urgent need of your help, Please do your best.

    Thank you.

    #426910 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    December 9, 2024 at 12:28

    alright Rose,
    it’s done
    2000MB
    pls look in the attached file.

    Thanks.

    Files is visible for topic creator and
    support staff only.
    #426908 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    December 9, 2024 at 10:52

    hi
    i replied in private content area. ….

    Please contact administrator
    for this information.
    #426890 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    December 9, 2024 at 10:49

    Hi,
    please look at private content area.

    Please contact administrator
    for this information.
    #426888 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    December 9, 2024 at 10:45

    Hi

    Please contact administrator
    for this information.
    #426883 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    December 9, 2024 at 09:26

    Please be noted, I have edited version of funtion.php file in the child theme under the following path :

    public_html/wp-content/themes/fouz-minimalist-outfits

    #426867 Copied In reply to: Theme not funtioning, the look wise it is compromised and also handing
    Avatar: B
    B
    Participant
    February 20, 2023 at 08:29

    Hello 8THEME support team,

    Your reply is noted, and considering the following :
    ***(1)*** In the Private content area, we put access to staging website for your testing & suggestion & correction purpose.
    Could you check out the possibilities.

    ***(2)*** we want your suggestion about any 8theme that you may have with snap-chat and Meta ***pixel*** comparability

    ***(3)*** In case you don’t provide any such theme with SnapChat and Meta PIXEL compatibility than please suggest a theme outside the 8Theme.

    ***(4)*** Changing theme is Last thing in my mind, first you may try to look at the staging website.

    ***(5)*** at the end, in case there is no possibility then let us know HOW TO REMOVE / UNINSTALL THE THEME SAFELY WITHOUT HARMING THE LIVE DATA IN ORDER TO INSTALL/TRY ANOTHER THEME.

    Thank you
    Barinco

    Please contact administrator
    for this information.
    #347489 Copied In reply to: Speed is slow : THE SERVER TEAM STATED THIS IS ISSUE AT THEME code. (VPS, 4GB RAM, 80GB)
    Avatar: B
    B
    Participant
    February 19, 2023 at 09:12

    Hello ,
    Your reply is noted, and considering the following :
    (1) In the Private content area, we are putting access to staging website for your testing & suggestion & correction purpose. Could you check out the possibilities.
    (2) we want your suggestion about any other theme that you may have with snap-chat and Meta ***pixel*** comparability
    (3) In case you don’t provide any theme that come with PIXEL compatibility of SnapChat, Meta than Please suggest any other Theme
    (4) Changing theme is Last thing in my mind, first you may try to look at the staging website.
    (5) at the end, in case there is no possibility then let us know HOW TO REMOVE / UNINSTALL THE THEME SAFELY WITHOUT HARMING THE DATA.

    Thank you
    Barinco

    Please contact administrator
    for this information.
    #347425 Copied In reply to: Speed is slow : THE SERVER TEAM STATED THIS IS ISSUE AT THEME code. (VPS, 4GB RAM, 80GB)
    Avatar: B
    B
    Participant
    February 16, 2023 at 10:05

    Hello Support Team,

    Yes, Sure, we understood that staging environment will help you to resolve this issue.

    Please be noted :

    (1) in our primary investigation, we found, Snapchat-Pixel may causing a problem with AJAX @ add to cart button and over all website performance also decreasing.

    (2) We believe the **support team already aware** that Snapchat-pixel & Instagram-Pixel are for Digital Marketing purpose. Same way the Google Analytics too.

    (3) **These are commonly used** in all kinds of websites / in all kinds of platforms.

    (4) We are ( and in general all e-commerce webs are ) in continues need of such digital Marketing stuff.

    (5) Also the support team may aware that AJAX is a widely used and commonly required, so the general impression about AJAX is that it is being properly applied withing the scope.

    Please go thorough above mentioned points, than let us have your consent so we will do an exclusive Staging Environment to share with you. Alternatively, in case you may prefer to dissent than let us stop our discussion at this point so we could try to find another direction at our end.

    Thank you & Regards.

    #347127 Copied In reply to: Speed is slow : THE SERVER TEAM STATED THIS IS ISSUE AT THEME code. (VPS, 4GB RAM, 80GB)
    Avatar: B
    B
    Participant
    February 15, 2023 at 13:47

    Hello Rose,

    1/ staging website, we will prepare and share with you. Need some time.

    2/ “Add to Cart” works after, disabling “AJAX Add To Cart For Simple And Variable Products” via Theme Options
    But, better we could have AJAX.

    **PLEASE CONSIDER & CONFIRM** :
    2.1) we have installed Snapchat-Pixel, do you think this causes a problem at “Add-to-cart” button while AJAX is enabled ?
    2.2) Be noted we need the Snapchat-Pixel, and later we also need Instagram-Pixel.

    3/ eagerly waiting to know “load more” option on the front-page.
    I have already done proper setting at Infinite Scroll and Ajax Pagination.
    Also, selected “Load More” and 4 Products at the Product element on the home page

    **Please suggest further**

    Thanks & Regards

    Please contact administrator
    for this information.
    #347026 Copied In reply to: Speed is slow : THE SERVER TEAM STATED THIS IS ISSUE AT THEME code. (VPS, 4GB RAM, 80GB)
    Avatar: B
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    Participant
    February 15, 2023 at 09:40

    Kindly reply,
    it’s urgent because site is slow
    and
    FROM THE PRODUCT PAGE, WHILE I TRYING TO “add to cart”, it’s not adding to cart

    #347007 Copied In reply to: Speed is slow : THE SERVER TEAM STATED THIS IS ISSUE AT THEME code. (VPS, 4GB RAM, 80GB)
    Avatar: B
    B
    Participant
    February 15, 2023 at 08:58

    Thanks for suggestion.

    ** # 2 done as suggested**
    Now it is not showing “LOAD more button” / after 12 Production not loading more products
    *What I have done is :—>*
    ->From product setting inside the product element of the home page
    I have changed the Navigation to “LOAD MORE BUTTON” (before it was lazy loading),
    -> Product per view is changed to 12
    I think still I should keep “Lazy loading for this element” under the ADVANCED

    ** # 1 **
    Still i could not find from where to disable ajax option.

    ***)ALSO MOST IMPORTANTLY : FROM THE PRODUCT PAGE, WHILE I TRYING TO “add to cart”, it’s not adding to cart

    Please suggest

    #347001 Copied In reply to: Speed is slow : THE SERVER TEAM STATED THIS IS ISSUE AT THEME code. (VPS, 4GB RAM, 80GB)
    Avatar: B
    B
    Participant
    January 31, 2022 at 15:15

    Thanks for the detail
    Actually, for the translation purpose a month ago already suggested by the support
    Accordingly I have installed the https://github.com/qtranslate/qtranslate-xt
    all works fine.
    Only issue is in translation at right side panel while clicking cart, whishlisist button
    and also while going to shortcode of cart & checkout.

    So, how I could fix this translation.

    Thanks.

    #315648 Copied In reply to: Translation in shortcode cart, wishlist and checkout
    Avatar: B
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    Participant
    January 29, 2022 at 14:10

    Hello,
    Earlier I tried that way, it changes in both language.
    When I change “My Account” text over here : Theme Options > Header builder > Account >
    IT IS NOT WORKING THE WAY YOU DID FOR “SIGN IN” BUT EFFECTING BOTH TRANSLATIONS.

    ANY CLUE PLEAS

    Regards,

    #315529 Copied In reply to: Wishlist plugin and Translation of the Text in top bar
    Avatar: B
    B
    Participant
    January 29, 2022 at 10:21

    Hello
    Thanks for fixing the translation part.
    As you have already fixed it, could you please explain how and where?
    Because I have to put translation of one more word in header “My Account” -> ” حسابي الخاص ”
    I tried to put it in xstore customize panel where you put translation of the “Sign in” but it doesn’t work.

    Regards

    #315499 Copied In reply to: Wishlist plugin and Translation of the Text in top bar
    Avatar: B
    B
    Participant
    January 27, 2022 at 16:31

    Hello,
    Thanks for the suggestions,

    (A) I have uploaded the stated wishlist plugin. It works perfect.

    (B) I tried followed the video to create separate the Header area for the second language.
    Could not done.
    I was trying to do : Keeping default (english) TOP header and adding one more TOP header for second language
    Same way, keeping default (english) Footer Widget and adding one more for the second language.

    Please look at private content area of this message to access the WP admin and do the needful.

    Thanks

    Thanks

    Please contact administrator
    for this information.
    #315387 Copied In reply to: Wishlist plugin and Translation of the Text in top bar
    Avatar: B
    B
    Participant
    January 26, 2022 at 16:35

    Hello
    (A) alright I will install the YITH free version. Prior to that just let me know, in case later I like to uninstall is that possible without any harm to the site.?

    (B) from a list suggested @ support, I have installed qTranslate‑XT & purhcased the CURRY for multicurrency. Both works very well. Thanks for that.
    Just only issue is on the f/e at header area I am unable to find langnage change button while doing xstore theme customization (/theme options).. I think it is doable by making multiple widgets and selecting each as per respective language/translation. I don’t now how

    Please suggest,

    Please contact administrator
    for this information.
    #315292 Copied In reply to: Wishlist plugin and Translation of the Text in top bar
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