Hello,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read about the child theme files here – https://www.8theme.com/documentation/xstore/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article to translate the woocommerce plugin https://woocommerce.com/document/woocommerce-localization/ and this one https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ to translate the theme and XStore core plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your intention to create pages that reflect rules or policies in a professional and well-structured manner. To achieve this, we recommend using a clean and consistent layout, formal language, and clear headings to organize the content effectively. You may also consider incorporating elements such as icons, bullet points, and styled sections to enhance readability and convey a sense of professionalism.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To hide or edit this additional tab menu, please follow these steps: Navigate to Header builder with Elementor > edit template > Mobile menu settings > https://prnt.sc/FBqocZdosGo1

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide a live website example with such a configuration, or share more detailed information about your request? This will help us better understand your needs.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Kindly try adding the following code in Theme Options > Theme Custom CSS:

.woocommerce-variation-add-to-cart.variations_button.woocommerce-variation-add-to-cart-disabled {
    margin-top: unset !important;
}

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To change the currency display from “SAR” to the Saudi Riyal symbol (﷼), you can do this by adjusting the currency settings in your WooCommerce. Please follow these steps:

1. Navigate to WooCommerce > Settings > General.
2. Scroll down to the “Currency options” section.
3. In the “Currency” field, select “Saudi Riyal (﷼)” if available.
4. If the symbol is not available by default, you may need to use a custom code snippet or a plugin to modify the currency symbol.

Read more – https://woocommerce.com/document/change-a-currency-symbol/ , or contact the support of the Woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Could you please let us know which browser and device you are currently using? We would also appreciate it if you could perform testing using several different browsers and devices, and share the results with us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide the link to the page shown in your screenshot, as well as a detailed description of the desired result?

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ Could you please test if the same issue occurs on Blog when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

2/ Dashboard > Posts > edit a post > edit excerpt https://prnt.sc/99XXz-NZ0tx9

Warm Regards,
The 8Theme Team

Hello, Kulimary,

Thank you for reaching out to us.

.products-loop .content-product .product-details .stock-out {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

XStore Builders > Single Product Builder via Elementor > https://prnt.sc/AReQB5J52JEn > https://prnt.sc/N_7eCVcllBMT

In your case, there is an issue with the editor discussed here – https://www.8theme.com/topic/elementor-theme-builder-unexpected-token-error/#post-441079

Warm Regards,
The 8Theme Team