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Viewing 30 posts - 2,881 through 2,910 (of 3,557 total)
  • Avatar: Alex Carter
    Alex Carter
    Support staff
    April 21, 2025 at 07:47

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check it.

    Before proceeding with the import, please ensure that all third-party plugins are disabled.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 21, 2025 at 07:46

    Hello,

    Thank you for your update.

    We’re glad to hear that adjusting the option in RankMath resolved the issue.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 21, 2025 at 07:39

    Hello,

    Thank you for reaching out to us.

    Please read about the child theme files here – https://www.8theme.com/documentation/xstore/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 21, 2025 at 06:55

    Hello,

    Thank you for your message.

    We’re glad to hear that re-creating the blog posts resolved the issue. If you need any other assistance or have additional questions, please don’t hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 21, 2025 at 06:55

    Hello,

    Thank you for reaching out to us.

    Please follow this article to translate the woocommerce plugin https://woocommerce.com/document/woocommerce-localization/ and this one https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ to translate the theme and XStore core plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 16:46

    Hello,

    Could you kindly provide the URL of the page you mentioned on your website?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 15:18

    Hello,

    Thank you for reaching out to us.

    We understand your intention to create pages that reflect rules or policies in a professional and well-structured manner. To achieve this, we recommend using a clean and consistent layout, formal language, and clear headings to organize the content effectively. You may also consider incorporating elements such as icons, bullet points, and styled sections to enhance readability and convey a sense of professionalism.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 15:16

    Hello,

    Thank you for reaching out to us.

    The XStore theme license is valid for use on a single website only, as per the terms of the Envato (ThemeForest) license agreement. If you would like to use the theme on multiple websites, you will need to purchase a separate license for each site.

    Unfortunately, it is not possible to extend the use of one license code to multiple websites. Each installation requires its own unique purchase code to ensure proper activation and support. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    If you have any further questions or need assistance with purchasing additional licenses, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 13:16

    Hello,

    Thank you for reaching out to us.

    To hide or edit this additional tab menu, please follow these steps: Navigate to Header builder with Elementor > edit template > Mobile menu settings > https://prnt.sc/FBqocZdosGo1

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 13:08

    Hello,

    Thank you for reaching out to us.

    Kindly check whether adjusting the following settings resolves your issue: https://prnt.sc/chNo5sByJO6d

    Should you need any further assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 12:52

    Hello,

    Thank you for reaching out to us.

    Could you please provide a live website example with such a configuration, or share more detailed information about your request? This will help us better understand your needs.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 10:34

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Products Archive with Elementor https://prnt.sc/_ynqEHNEK-WM > edit template > add Archive Description element to the desired area.

    Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 10:31

    Hello,

    We appreciate your prompt response.

    Kindly try adding the following code in Theme Options > Theme Custom CSS:

    .woocommerce-variation-add-to-cart.variations_button.woocommerce-variation-add-to-cart-disabled {
        margin-top: unset !important;
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 10:12

    Hello,

    Thank you for reaching out to us.

    Theme Options > Woocommerce (Shop) > Shop > Products design > edit settings there.

    If the options within the settings panel are not applying as expected, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 10:10

    Hello,

    Thank you for reaching out to us.

    To change the currency display from “SAR” to the Saudi Riyal symbol (﷼), you can do this by adjusting the currency settings in your WooCommerce. Please follow these steps:

    1. Navigate to WooCommerce > Settings > General.
    2. Scroll down to the “Currency options” section.
    3. In the “Currency” field, select “Saudi Riyal (﷼)” if available.
    4. If the symbol is not available by default, you may need to use a custom code snippet or a plugin to modify the currency symbol.

    Read more – https://woocommerce.com/document/change-a-currency-symbol/ , or contact the support of the Woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 09:10

    Hello,

    Thank you for reaching out to us.

    To achieve your desired result, please edit the Cart page using Elementor and add the Cross-Sells Products element to the page content.

    Should you need any further assistance, feel free to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 09:07

    Hello,

    We appreciate your prompt response.

    Could you please let us know which browser and device you are currently using? We would also appreciate it if you could perform testing using several different browsers and devices, and share the results with us.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 09:06

    Hello, Juergen,

    Thank you for reaching out to us.

    We kindly ask you to review the following article, which provides guidance on resolving the issue related to outdated WooCommerce template files in your theme: https://www.8theme.com/documentation/xstore/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 09:04

    Hello,

    Thank you for reaching out to us.

    Could you please provide the link to the page shown in your screenshot, as well as a detailed description of the desired result?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 08:18

    Hello, Omar Quddam,

    Thank you for reaching out to us.

    Some elements have been specifically developed for use with builders, such as the XStore Builders > Header Builder with Elementor > Edit Template or the Single Product Builder. As a result, certain elements may not be available on a custom page but will become accessible when using the appropriate builder for the corresponding page type.

    To summarize, the behavior shown in your screenshot is not an error but rather an expected and predefined functionality.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 08:15

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 08:08

    Hello,

    Thank you for reaching out to us.

    As for adding an SVG icon in front of the estimated delivery message, this can typically be achieved: XStore Builders > Single product Builder via Elementor > edit template – https://prnt.sc/_E6dMTUgUSk3

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:41

    Hello,

    Thank you for reaching out to us.

    1/ Could you please test if the same issue occurs on Blog when using a default theme, such as Storefront? (Appearance > Themes).
    If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

    2/ Dashboard > Posts > edit a post > edit excerpt https://prnt.sc/99XXz-NZ0tx9

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:34

    Hello,

    Thank you for reaching out to us.

    1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:32

    Hello, Kulimary,

    Thank you for reaching out to us.

    .products-loop .content-product .product-details .stock-out {
        display: none;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:30

    Hello,

    Thank you for reaching out to us.

    At the moment, we do not see any issues on your homepage. Could you please confirm if the problem has already been resolved?

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:28

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:27

    Hello, Nirmalya,

    Thank you for reaching out to us.

    We understand that you are experiencing an unusual layout issue.
    It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled https://prnt.sc/KULQLZ6zKCMQ or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:25

    Hello,

    Thank you for reaching out to us.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    XStore Builders > Single Product Builder via Elementor > https://prnt.sc/AReQB5J52JEn > https://prnt.sc/N_7eCVcllBMT

    In your case, there is an issue with the editor discussed here – https://www.8theme.com/topic/elementor-theme-builder-unexpected-token-error/#post-441079

    Warm Regards,
    The 8Theme Team

    Avatar: Alex Carter
    Alex Carter
    Support staff
    April 20, 2025 at 07:17

    Hello,

    Thank you for reaching out to us.

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Regarding your inquiry, as you correctly pointed out, the warnings are originating from a plugin. Therefore, we recommend contacting the support team of that free plugin directly for further assistance.

    In the meantime, if you wish to prevent the warnings from being displayed on your website, you may consider disabling the debug mode – https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/

    Warm Regards,
    The 8Theme Team

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Viewing 30 posts - 2,881 through 2,910 (of 3,557 total)
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