Hello,

Thank you for reaching out to us.

Loco Translate > Plugins > XStore Core > edit translations

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Unfortunately, we are currently unable to log in using the credentials you provided. Kindly verify the login details and resend them so we can proceed with the necessary checks.

Regarding the issue with the product price color not updating, please ensure that you have cleared both your browser cache and any caching plugins you may be using on your site. Additionally, we will need to review your settings, so we are awaiting correct wp-admin access to investigate further.

To change the “Related Products” section text to Spanish, you can do this by using a translation plugin such as Loco Translate https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ . Navigate to Loco Translate > Themes > select your active theme > Edit the language file and search for the “Related Products” string to translate it accordingly. Do the same for the XStore Core plugin and WooCommerce.

As for the issue with the YITH plugin and products not appearing in the cart, please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We appreciate your inquiry. Regarding your request to have the blog title automatically appear in the center of the thumbnail image, this functionality is not available by default in the theme settings, you can only select one of these templates – https://prnt.sc/i1mVEnMOYvGm . However, it may be possible to achieve this through custom CSS or by using XStore Builders > Post > add template and edit https://prnt.sc/qTFLtWKA_qD4 > here is an example – https://gyazo.com/7a304dd12b3a179ffee84e4feba4ea70

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Rajat Gajera

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide us with access to your account on our website so that we can review the situation from your side?

Additionally, we kindly ask you to post any questions related to the plugin in the appropriate forum section: https://www.8theme.com/forums/salesmax-support-forum/. We have noticed that your current inquiries are being posted in the section intended for XStore theme support: https://www.8theme.com/forums/xstore-wordpress-support-forum/.

Please note that different support specialists handle the plugin and the theme, so posting in the correct section will help us assist you more efficiently.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you are experiencing while importing the demo content. We understand how important a smooth setup process is, and we truly appreciate your feedback.

Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide the address of your website, as well as the names of the device and browser you are using?

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Custom CSS code can be used:

.single-product .onsale {
    font-size: 20px;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Warm Regards,
The 8Theme Team

Hello,

We would like to inform you that the “fatal-errors-2025-04-28” file, found under WooCommerce > Status, indicates a problem within the code of your child theme.

We recommend reviewing the file for further details and addressing the issue to ensure the smooth operation of your website.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide the links to the pages you are referring to in your inquiry?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Ajax speed depends on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time.

We recommend the following steps to improve its performance:

1. Optimize Database Queries – Ensure that your queries are well-optimized and indexed properly.
2. Enable Caching – Implement caching mechanisms to reduce load times.
3. Reduce Server Load – Check your server resources and optimize them accordingly.
4. Minimize Unnecessary Scripts – Disable any unnecessary scripts or plugins that may be affecting performance.
5. Check for Errors – Review your browser console and server logs for any errors that might be causing delays.

Warm Regards,
The 8Theme Team

Hello,

Please try the next:
WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog. Clear cache and check the result.

Warm Regards,
The 8Theme Team

Hello,

Could you please provide a link to the product shown in the first screenshot you shared?

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello,

Kindly provide a link or additional information and URLs to help us better understand your request.

In order to assist you more effectively, we would appreciate it if you could record a video demonstrating the issue along with the steps that lead to it. This will enable us to better understand and replicate the problem on our side.

Please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

We look forward to your response.

Warm Regards,
The 8Theme Team