Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable all 3rd-party plugins and then import the demo content.
We kindly ask you to deactivate all plugins and, during the import process, activate only those that are absolutely necessary.

Should you wish to perform the import process independently, please ensure to remove the previously imported demo content https://prnt.sc/OhdZLlrEFq5g before importing the desired version via XStore > Import demos.

Should the issue persist, please do not hesitate to contact us again and provide temporary WP-Admin access. It is very important to temporarily deactivate all third-party plugins prior to importing the demo content, as they may interfere with the process.

Warm Regards,
The 8Theme Team

Hello,

We can see demonstration products on the page you shared. To add your own products or edit the existing ones, we recommend reading the following article: https://woocommerce.com/document/managing-products/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Regarding the global colors in Theme Options > Styling – these settings apply only when local (element-specific) colors are not defined. Since demo content often includes predefined local color settings for individual elements, you may need to manually edit the content of pages, posts, and products. Please adjust the color settings within the respective element options accordingly, for example, Header Builder with Elementor – https://prnt.sc/addRg1GcQUM1

Warm Regards,
The 8Theme Team

Hello,

Yes, there is a permanent solution. Please contact your hosting provider, as was mentioned, or follow the steps described here: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/ — this should resolve the issue completely.

Best regards,
8Theme’s Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello,

Thank you very much for your prompt response and for providing the username and login details.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary access into the Private Content area.

We have logged in and checked the WooCommerce plugin logs. The results confirmed our assumption — there is indeed an issue that needs to be resolved. Here is the screenshot: https://prnt.sc/mT7zypzUdRx l. Most likely, after fixing the memory issue, editing pages with Elementor will work properly.

To resolve the problem shown in the screenshot, the simplest way is to contact your hosting provider and show them the screenshot we provided. They will know what to do, as this is a server-side issue and is not related to the theme.

If, for any reason, your hosting provider does not respond, you can try to fix the issue yourself by following the instructions in this article: https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

We wish you success. Don’t worry — such memory issues sometimes occur, and although they are not related to our theme, you can easily resolve them by following the instructions we have provided.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your Logs.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello,

We have checked a random product on your site and noticed that you have manually specified the font family: https://prnt.sc/oNWrJUF_vpCq . Therefore, the settings you applied manually are currently in effect.

Please provide a link to a product where you have not specified the font family manually, so that we can check why the theme options settings https://prnt.sc/P8Wn8s2OeqOE are not working as you mentioned in your first message.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

xstore-es_ES.po /wp-content/languages/themes/ folder
xstore-core-es_ES.po /wp-content/languages/plugins folder

You need to translate the parent theme, not the child’s one.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please provide the URL of page with the problem.

Private Content

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for getting in touch with us.

Please apply patches – https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/ and then clear WooCommerce cache – https://prnt.sc/R_Qvmt2xte6I

Warm Regards,
The 8Theme Team

https://www.8theme.com/topic/checkout-button-is-missing-in-the-off-canvas-cart-2/#post-457867

Hello,

Thank you for reaching out to us.

You need to enable reviews here – https://prnt.sc/mXDGG2dFGjOP
https://woocommerce.com/document/product-reviews/

Warm Regards,
The 8Theme Team