Hello,

Thank you for reaching out to us.

We can see categories on the Shop page of your site – https://prnt.sc/mKgYHQltRLJH

Have you changed the temporary wp-admin access? We can not log in.

Here is a screenshot of categories settings from our demo – https://prnt.sc/-1MFEqcX9QEd

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Sometimes when you import demo with a great number of the images the server timeout is not enough to import all the media that demo has and this error occurred. You can choose the demo import again and at the demo content installation step don’t check all but media only https://gyazo.com/647b0452f7c5d8ddb3ebcf966506dcc0

Additionally, disable the LiteSpeed Cache plugin before importing the demo content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please check the Checkout page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

.single-product #tab-seller .store-address, .single-product #tab-seller li.clearfix {
    display: none;
}

Warm Regards,
The 8Theme Team

Hello,

The links https://gyazo.com/4b3d4c2c6901884e80741d7e5b672a71 are added automatically, and there is no option to modify them without editing the code.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your message.

The code provided above does not appear to affect the cursor. Additionally, please find attached a video demonstrating what we are seeing on your website – https://gyazo.com/0739cb44d311a82da27af08a9e301be2

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us and for your kind words about our products and work — we truly appreciate your support.

We understand the importance of having the Date column visible in the Downloadable files area, especially for tracking the most recent plugin updates. We will forward your request to our development team for consideration. While we cannot guarantee immediate implementation, we will certainly evaluate the possibility of restoring the Date column and enabling sorting by date in descending order.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please set the administrator role for the user you created for us.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

At first glance, we do not observe any issues with the application of filters on the shop page – please refer to the following screenshot: https://prnt.sc/DgjtUwi9gOry

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello,

We have identified the cause of the issue you were experiencing: https://prnt.sc/8GtdmPXZPBg . It was due to the line-height being set to 1px in the Elementor plugin settings. We have removed this setting in order to resolve the problem.

Kindly check the result and let us know if everything is now working as expected.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To make the necessary changes, please navigate to XStore Builders with Elementor, select “Edit Template,” then remove any unnecessary elements and add the new ones as needed.

Should you require any further assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team