Hello,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

We were unable to access your WordPress dashboard using the credentials you provided. Kindly ensure that the user account created for us has administrator privileges so we can proceed with further investigation.

Best regards,
The 8Theme Team

Hello,

Could you please provide a link to the product page in question?

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you provide the URL and temporary wp-admin access?

Warm Regards,
The 8Theme Team

Hello,

We would like to inform you that we are currently unable to see any private content from your side. Kindly check and ensure that the necessary information is provided in the designated area when you respond to us next time: https://prnt.sc/BuQ-wpru6lce

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We are currently unable to log in using the credentials we provided. We kindly ask you to review the login details at your earliest convenience.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We kindly recommend waiting for the upcoming theme update. It will be released shortly, and during this period, outdated files should not cause any issues.

2/ In case the patches indicate they have been applied but the “Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Warm Regards,
The 8Theme Team

Hello, CuteVirus

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please follow these articles: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://elementor.com/help/speed-up-a-slow-site/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

The logic behind the Related Products functionality is managed by the WooCommerce plugin and is not influenced by our theme. For further assistance, please refer to the WooCommerce plugin support forum at the following link: https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have provided a link to download the theme and core plugin via the private content area. Kindly update both the theme and the plugin, and then proceed with testing your website.

If the issue persists, please provide us with temporary access to your website’s admin panel so that we can investigate the problem in more detail.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

The “Related Products” section is designed to automatically pull products from your store that share similar tags or categories with the current product.
Read more: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team