The error message “Error establishing a database connection” typically indicates an issue with the database configuration or server. We kindly recommend checking the following:
1. Ensure that your database credentials (database name, username, password, and host) in the wp-config.php file are correct.
2. Confirm that your database server is running and accessible.
3. If you recently made changes to your hosting environment or migrated your site, please verify that the database was properly imported and the connection settings updated accordingly.
4. You may also want to contact your hosting provider to check if there are any server-side issues affecting the database connection.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 14:50
Hello,
We kindly recommend contacting the support team of that specific plugin for further assistance.
Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 14:48
Hello,
Thank you for reaching out to us.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 13:38
Hello,
Thank you for reaching out.
We are currently working on the update. Once it is ready, you will receive a notification from Envato regarding its availability. At this moment, we are unable to provide an exact release date, but the estimated timeframe is between one to three weeks.
Best regards,
8Theme’s Team
Alex Carter
Support staff
June 16, 2025 at 12:43
Hello,
It appears that you are currently editing the Single Product Template (please see the screenshot: https://prnt.sc/oZ0rQWMBXQc ).
Kindly let us know once you have finished, so that we can access the editor and review the settings.
Best regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 12:40
Hello,
We have attempted to activate the theme by following the standard procedure, and everything worked successfully. It appears that the issue you encountered may have been caused by your browser’s cache.
Best regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 12:11
Hello,
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the issue persists, we would appreciate it if you could provide us with FTP access so we can investigate further.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 12:05
Hello,
Thank you for reaching out to us.
Could you please provide us with the link to the page shown in your screenshot? This will help us better understand the issue and assist you more efficiently.
Additionally, please note that we are planning to release the next update within the next 1–2 weeks, which will include enhancements aimed at improving website speed.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 12:02
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Please select the desired font family in Theme Options > Typography > Headings.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 09:02
Hello,
Thank you for reaching out to us.
Please add the following code to your “child-theme/functions.php” file: add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');
Or provide us with temporary wp-admin and FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 08:59
Hello,
Thank you for reaching out to us.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
June 16, 2025 at 08:34
Hello,
Thank you for reaching out to us.
Could you please provide the URL of your website along with temporary wp-admin access? This will allow us to review your settings and assist you more effectively.
Could you kindly enable the “Always Load Cart Fragments” option by navigating to XStore > Theme Options > Speed Optimization?
If this does not resolve the issue, we kindly ask you to provide us with temporary access to your WordPress admin panel so we can investigate further.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 08:02
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 08:00
Hello,
We would like to inform you that we have disabled the Ajax Add to Cart setting, and as a result, the add to cart functionality is now working correctly: https://prnt.sc/xoOP7n7ppxsH
Could you kindly assist us in testing it again? Please let us know the outcome at your earliest convenience.
We appreciate your support and look forward to your feedback.
Best regards,
8Theme Team
Alex Carter
Support staff
June 16, 2025 at 07:55
Hello,
Thank you for reaching out to us.
Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 07:53
Hello,
Thank you for reaching out to us.
1/ Could you please confirm whether you are using an additional plugin to add the WhatsApp button on the shop page? If so, we kindly recommend contacting the support team of that specific plugin for further assistance.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 07:43
Hello,
Could you please provide FTP access? We will check what can be done to help you.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
