Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 18, 2025 at 09:06
Hello,
Thank you for reaching out to us.
Kindly navigate to Appearance > Customizer.
If this does not resolve the issue, please provide us with temporary WordPress admin access so that we may review the settings on your website directly.
We appreciate your interest in creating a “Become a Seller” page for your resellers. Based on your request, it is possible to set up a seller portal on your website where resellers can place orders directly and track their commissions. To achieve this, you may need to integrate a multi-vendor or marketplace plugin that supports such functionality.
We recommend considering plugins such as Dokan, WC Vendors, or WCFM Marketplace, which are compatible with our themes and offer features like seller dashboards, order management, and commission tracking. Once the plugin is installed and configured, you can create a dedicated page for resellers to register, log in, and manage their activities.
If you need further assistance, we would recommend you contact support of multivendor plugin directly.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
June 18, 2025 at 08:16
Hello,
As demonstrated in the video we previously shared, the settings appear to be functioning correctly on our end.
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 18, 2025 at 08:14
Hello, Tanweer,
Thank you for reaching out to us.
Please visit your website and re-register the theme https://prnt.sc/pago8R5LYrm- using the purchase code in order to update the information on your account page.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 18, 2025 at 08:12
Hello,
Thank you for reaching out to us.
1/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
2/ If you are using a multi-vendor plugin (such as Dokan, WC Vendors, or WCFM), please check the plugin settings to ensure that sub-categories are enabled and visible to vendors. Contact the support of multi-vendor plugin to get further assistance.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 18, 2025 at 07:07
Hello, Tanweer,
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
June 18, 2025 at 07:05
Hello,
Thank you for your kind message. We’re glad to hear that the issue has been resolved and truly appreciate your feedback.
If you need any further assistance, please don’t hesitate to reach out.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
June 18, 2025 at 07:04
Hello,
Thank you for reaching out to us.
To add product videos to your website, you can use the built-in video feature available in our theme. You may upload your video to a platform such as YouTube or Vimeo and then add the video URL to the product settings in your dashboard. Simply navigate to the product you wish to edit, scroll to the product video section, and insert the video link – https://prnt.sc/my7AvsNGk7wL . This will display the video on the product page.
Make sure you are using iframe https://gyazo.com/c5338fef8094381cec38e35a700a6f3e , for example https://gyazo.com/a710aef39a1c6b1fe8df8dfe2d74e7c7 <iframe width="560" height="315" src="https://www.youtube.com/embed/2BDMGGzimb0?si=BopPF4vc09dup6tr" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
If you need further assistance or have any specific requirements, please feel free to let us know. We are always happy to help.
max_execution_time is a limit for the execution time while running the script. For example if you import content and script need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. The PHP Max Input Vars is the maximum number of variables your server can use for a single function. If the value is too low, you may experience problems such as can’t save menu settings when added a lot of items. These parameters can be increased from the server-side, so just contact your hosting provider.
Best regards,
The 8Theme Team
Alex Carter
Support staff
June 17, 2025 at 15:01
Hello,
Private Content
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
June 17, 2025 at 14:57
Hello,
Should you have any inquiries regarding full site content migration/clone, we recommend reaching out to your hosting provider for assistance. Typically, hosting support teams are equipped to handle such requests, as site migration does not pertain directly to the theme itself. We do not have specific guidance on this matter, though some of our clients have successfully used the Duplicator plugin for similar purposes.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
June 17, 2025 at 13:45
Hello,
https://prnt.sc/C4JHEmqGKbHY
We kindly request that you disable the restriction for users in Ukraine and let us know.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 17, 2025 at 12:55
Hello,
We are glad to hear that it is working.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
June 17, 2025 at 12:23
Hello,
Thank you for reaching out to us.
Yes, it is possible to create a copy of your existing website built with the XStore theme on a different domain.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 17, 2025 at 09:23
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 17, 2025 at 07:30
Hello,
What browser do you use?
To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a file-sharing service, for example – https://wetransfer.com/ , and provide us with the URL.
2/ About Header and Footer, go to XStore Builders > Header Builder with Elementor > edit template > edit settings of elements – https://prnt.sc/SbOuWYqD_nK2
3/ About content of pages, edit them using Elementor and change colors in the settings of every element.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Before proceeding with the import, please ensure that all third-party plugins are disabled.
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Alex Carter
Support staff
June 16, 2025 at 16:10
Hello, M.
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Alex Carter
Support staff
June 16, 2025 at 16:10
Hello,
Private Content
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
June 16, 2025 at 16:05
Hello,
To change colors:
– go to Theme Options > Styling > edit settings;
– edit content using Elementor > change settings of elements;
– XStore Builders > settings of builder > edit templates > change settings of elements;
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
