2. XStore Builders > Single Product Builder with Elementor > Edit Template.
Additionally, we kindly ask you to provide screenshots to help us better understand your request. This will allow us to identify exactly where you would like to make changes and what result you are aiming to achieve.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 07:19
Hello, Andrea
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 07:16
Hello,
Thank you for reaching out to us.
Here is what is currently visible on the frontend: https://prnt.sc/ePmAP7DroGv3. At first glance, everything appears to be in order.
Could you please clarify what exactly is not meeting your expectations? We would appreciate it if you could describe the desired result in more detail so we can assist you more effectively.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 07:14
Hello,
Based on the current appearance of your website, it seems that demo content may have been imported while third-party plugins were still active. Please note that such an action cannot occur automatically and would require manual intervention.
If your website is live and you did not intend for these changes to occur, we strongly recommend restoring a backup to a previous state that met your expectations. Many hosting providers create regular backups for their users, so we suggest contacting your hosting provider to inquire about available restore points.
However, if the imported demo content reflects exactly what you need, we advise you to deactivate all third-party plugins and re-import the demo content. During this process, please ensure that all old demo content is removed. The necessary plugins will be automatically activated and updated during the import.
Best regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 06:30
Hello,
Thank you for reaching out to us.
We have provided a link to download the theme and core plugin via the private content area. Kindly update both the theme and the plugin, and then proceed with testing your website.
Before proceeding with any updates, we kindly recommend creating a full backup of your website to ensure the safety of your data.
If the issue persists, please provide us with temporary access to your website’s admin panel and FTP access so that we can investigate the problem in more detail.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Alex Carter
Support staff
June 19, 2025 at 06:25
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 06:24
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 06:24
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 19, 2025 at 06:23
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 18, 2025 at 15:41
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Alex Carter
Support staff
June 18, 2025 at 15:09
Hello,
Please provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Thank you for reaching out to us and for providing the demo video for reference.
We have reviewed the video, and we understand that you are referring to the missing “Theme File Editor” option under the Appearance menu in your WordPress dashboard.
Please note that the “Theme File Editor” option may be hidden or disabled due to one of the following reasons:
1. Your WordPress installation is managed by your hosting provider, and they have disabled this feature for security reasons.
2. A security plugin or custom code in your wp-config.php file may be preventing access to the editor. For example, the following line in wp-config.php will disable the editor:
define(‘DISALLOW_FILE_EDIT’, true);
3. You may not have the required user role or permissions to access the editor. Please ensure you are logged in as an Administrator.
To resolve this, you can:
– Check your wp-config.php file and remove or comment out the line mentioned above if it exists.
– Temporarily deactivate any security plugins to see if the option reappears.
– Contact your hosting provider to confirm whether they have restricted access to the Theme File Editor.
Please contact administrator for this information.
Alex Carter
Support staff
June 18, 2025 at 11:39
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
