Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Private Content

Best regards,
8Theme Team

Hello,

In order to edit the functions.php file on your behalf, we kindly require your FTP access credentials.

Please contact your hosting provider to obtain the following FTP details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you need assistance in creating or retrieving these credentials, your hosting provider will be able to guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To check and remove the “noindex” setting, please follow these steps:

1. Using an SEO Plugin (e.g., Yoast SEO or Rank Math):
– Navigate to the page or post in your WordPress dashboard.
– Scroll down to the SEO plugin section.
– Look for the “Advanced” tab or settings.
– Ensure that the “Allow search engines to show this Page in search results?” option is set to “Yes” or “Index”.
– Save the changes.

2. Check the Page Source:
– Visit the page on your website.
– Right-click and select “View Page Source”.
– Search for the meta tag
– If this tag is present, it means the page is set to “noindex”.

3. Theme or Custom Code:
– If you’re not using an SEO plugin, the “noindex” tag might be added via your theme or custom code.
– In this case, please check your theme’s header.php file or any custom functions that may be adding this tag.

If you need further assistance, feel free to provide us with more details or access credentials in a secure way, and we will be happy to help you resolve the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

If the issue persists after following these steps, we kindly ask you to provide us with FTP access so we can investigate further.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Warm Regards,
The 8Theme Team

Hello, Mike_XStore,

Thank you for reaching out to us.

We appreciate you bringing these notices to our attention. These messages are related to the order in which certain functions are being called in WordPress, and they typically appear when WP_DEBUG is enabled in your wp-config.php file. While they are not critical errors, they are useful for developers to ensure best practices are followed.

To address the issues:

1. wp_is_block_theme Notice:
This notice indicates that the wp_is_block_theme() function is being called before the theme directory is fully registered. This usually happens if the function is used too early in the execution process, such as outside of a proper action hook. We recommend ensuring that any such function calls are placed within the after_setup_theme or init action hooks.

2. _load_textdomain_just_in_time Notice:
This message suggests that the translation domain for the XStore Core plugin is being loaded too early. To resolve this, please make sure that the load_plugin_textdomain() function is called within the init hook or later, not during plugin initialization.

We are actively working to ensure full compatibility with the latest WordPress versions and will include necessary adjustments in upcoming updates. In the meantime, if you are not actively debugging, you may choose to disable WP_DEBUG in your wp-config.php file to prevent these notices from displaying on the front end:

Please open your wp-config.php file and set:

define( 'WP_DEBUG', false );

This will hide the notices from public view while we continue to refine the theme and plugin code.

Should you need further assistance or have any additional questions, please don’t hesitate to let us know.

Best Regards,
The 8Theme Team

Hello,

We sincerely apologize for the delay in responding to your previous inquiries. We truly appreciate your patience and understanding.

Please accept our apologies for the delay in addressing your request. At the moment, our development team is handling a high volume of urgent tasks, and your request is among them. However, due to the current workload, it may take a few more days to complete.

This is an unusual situation for us, and we deeply regret any inconvenience it may cause. We kindly ask for your continued understanding and patience.

Thank you once again for your cooperation.

Best regards,
The 8Theme Team

Hello,

In your screenshot, the heading element is used, which is intended to contain only text. Therefore, we recommend using an icon box, as shown in our screenshot, or an image element instead.

Kindly try again using one of these options.

Best regards,
8Theme Team

Hello,

We understand that you are experiencing an issue with the “Live Paste” feature.

We kindly request that you download the necessary files of elements from the following link: https://fex.net/s/epzzaes – Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Could you kindly provide us with temporary FTP access? This will allow us to investigate the issue more thoroughly by involving a specialist from our development team.

To proceed, we would need the following FTP details:

– FTP Host
– FTP Username
– FTP Password
– FTP Port
– FTP Encryption Type

If you are unsure how to obtain or create these credentials, we recommend contacting your hosting provider, who should be able to assist you with the process.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Hello, Menichetti

Thank you for reaching out to us.

We appreciate you bringing this to our attention. Our development team is currently working on updating the WooPress theme to ensure full compatibility with the latest version of WooCommerce 9.9.4.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

As a valued user of our XStore Single Product Builder powered by Elementor, we would like to inform you that you have the ability to utilize dynamic tags (https://developers.elementor.com/docs/dynamic-tags/) across any available widgets to create custom designs and display content using the various widgets provided by the Elementor plugin.
You can view an example here: https://prnt.sc/Jc0BsRUuPfxu

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to assign the Administrator role to the user account that was created for us.

Best regards,
The 8Theme Team

Hello,

In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Warm Regards,
The 8Theme Team

Hello,

Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team