Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We kindly ask you to contact your hosting provider with a request to temporarily disable the server-side cache and CDN. Currently, the homepage of your website is displaying cached content that was incorrectly set up, and this issue persists regardless of the changes we apply.

This behavior indicates that something on the server side is preventing the updated and correct content from being displayed. Please note that this issue is not related to the theme (all works fine in Theme Options – https://prnt.sc/TUYrSl9XpIyz ) and must be resolved at the server level.

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

In order to investigate the issue and provide you with the most effective support, we kindly request temporary access to your WordPress admin panel, FTP credentials, and any relevant logs.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for providing the FTP access. We need wp-admin access also.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

3/ If neither of the above steps resolves the issue, please try editing the checkout page using Elementor. Replace the current content (which likely includes a text element with a shortcode) with one of our dedicated checkout elements https://prnt.sc/kn2R2oL-XL4q . Then, test the page again to see if the issue has been resolved.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Please find below the screenshots of the settings from the following demo version:
https://xstore.8theme.com/elementor/demos/niche-market04

– https://prnt.sc/RewDWSTtseV1 https://prnt.sc/ogdNyjoamFou https://prnt.sc/r_sn6VkUK9tD https://prnt.sc/aLTaw3oSdVF4 https://prnt.sc/KUOpW1XpEQWS
– https://prnt.sc/apPGsILhC32Y
– https://prnt.sc/TSiX1JtxvZE4 https://prnt.sc/7ebN5muv42Pt https://prnt.sc/JvvCo-5s-5rs

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please update the theme and core plugin, clear the cache, and check if the issue has been resolved.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If the problem persists, kindly provide FTP access so we can investigate further.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Try to connect to FTP using FileZilla yourself and provide us with the correct credentials.

Best regards,
8Theme Team

Hello,

Thank you for completing the first step correctly.

Next, please navigate to the Static Blocks section and create a new block. Import the “Archive Products” template into this block, and then remove all content except for the red banner https://prnt.sc/JUP0RRJsqBkw section. This will serve as the static block for your Shop page.

Once the block is ready, please copy its shortcode and add it under:
Theme Options > WooCommerce > Shop > Shop Page Layout
(Refer to the screenshot for guidance: https://prnt.sc/SnWLTKBLxhFa )

After that, kindly edit the “Archive Product Builder” template and remove the content currently marked in red.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us. We hope you’re doing well.

We appreciate you bringing this to our attention. Based on the information and screenshots you’ve provided, it appears that the issue of having multiple meta descriptions on the same page may indeed be related to the SEO settings within the theme.

The option located in XStore > Theme Options > General > SEO is designed to add basic meta tags automatically. If you are already using a dedicated SEO plugin such as Rank Math to manage your meta titles and descriptions, we recommend disabling the SEO option in the theme settings to avoid duplication.

Please try disabling that feature and then clear your website and browser cache. Afterward, recheck the page source and your SEO tool to confirm whether the issue has been resolved.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

XStore Builders > Archive products > edit template
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Appearance > Widgets > Shop sidebar content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.
The X/Cross button appears in this manner because it is being overlapped by the administrator panel, which is only visible to you as an administrator. Your users will not experience this issue.

However, if you wish to adjust the position of the button, you may use custom CSS code to do so. For example:

.et-quick-view-canvas .et-close-popup {
    top: 30px !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
The issue may be due to your custom code in the Child Theme.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello, Yahoo Souq

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team